We are looking for an AI Platform Engineer to own the critical platform layer that powers our entire AI agent ecosystem. In this high-impact role, you will design, build, and maintain the shared infrastructure (including data connections, monitoring, routing logic, and the central Agent Registry) ensuring every AI agent across sales, customer success, and support operates consistently, reliably, and at scale. If you have a builder mindset and a passion for creating robust, maintainable systems that unlock organizational efficiency, this is your opportunity to define the future of automation within Supermetrics.

In this role, you will…

Build and maintain the shared infrastructure that all AI agents across GTM, CS and Support run on
Own and maintain the Agent Registry: the master catalogue of every agent, what it does, who owns it and when it was last reviewed
Ensure all agents connect to tools like Salesforce, Gainsight and Zendesk in a consistent and reliable way
Set up and maintain observability, dashboards and logs so the team can see what agents are doing and catch issues fast
Maintain data quality and write authority on the Golden Record in BigQuery
Work with the GTM and CS AI Leads to onboard new agents onto the shared platform correctly

Your day-to-day work and responsibilities include…

Building and maintaining the event routing system that lets agents react to triggers — health score drops, renewals, stage changes — without being hardwired to each other
Creating and maintaining shared functions used by multiple agents so updates are made once and fixed once
Managing API changes from vendors and updating shared functions accordingly
Building and maintaining the observability layer so every agent run is logged and queryable
Managing the Agent Registry and keeping every agent assigned to an owner and scheduled for recurring review
Translating business stakeholder needs into infrastructure decisions alongside the GTM and CS Leads

This position is for you if you have…

3+ years of relevant experience building and shipping production automation systems, not just experimenting with tools
REST API and webhook experience: you have integrated multiple third-party systems from scratch
Hands-on experience with LLMs and prompt engineering
SQL and data warehouse experience, BigQuery preferred
Python scripting for automation and data tasks
Experience building and maintaining automation pipelines in tools like n8n, Zapier or Make in production environments
The ability to think in systems: you design for maintainability, not just functionality
Comfort working in a fast-moving environment where tooling and patterns are still being established

Join us on our mission to make data a marketing superpower

Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products.

We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we’ve grown from a one-person shop to a key player in the industry—and we’re just getting started!

We're a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.

Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.

We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.

Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.

It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.

AI Platform Engineer

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