Logistics & Operations Specialist

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free.  Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space.  We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon.  We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd.  Come join us if you are looking for a purpose-driven and authentic career!

As the Logistics & Operations Specialist, you will serve as a core anchor in our supply chain execution, ensuring that our inventory flows seamlessly from production to the end consumer. Reporting directly to Holly McKeown, Senior Manager, Logistics & Operations, you will drive business growth and optimize customer experience by managing day-to-day inbound, outbound, and internal logistics processes.

• Resilient & Adaptable Prioritizer: You possess an exceptional ability to manage heavily competing, urgent priorities, successfully evaluating cross-functional requests and effectively managing your time in a fast-paced environment where tasks are essential to the business.

• Curious & Proactive Problem Solver: You bring a natural curiosity to your work, always willing to ask "why" to solve complex operational hurdles and identify automation opportunities that reduce manual touchpoints.

• Clear & Constant Communicator: You excel at articulating complex logistics concepts in simple terms and keeping both internal teams and external partners continuously informed regarding order statuses and changing priorities.

• Full-Cycle Logistics Thinker: You are highly self-directed and equally comfortable tracking a high-level container from an overseas vendor as you are troubleshooting a high-priority wholesale or internal order.

• Inbound Freight & Compliance Management: Manage the movement of goods from global manufacturing partners via sea, air, and road, while overseeing cross-border shipments (Canada/US), customs documentation, HTS classification, and duty drawback programs.

• Omnichannel Fulfillment & 3PL Oversight: Serve as the primary point of contact for 3PLs and distribution center operations teams to resolve daily fulfillment hurdles across eCommerce, Retail, Wholesale, and internal channels while strictly monitoring delivery SLAs.

• Data, Systems & Inventory Integrity: Maintain and troubleshoot system integrations across ERP, OMS, and WMS platforms to guarantee that inventory reflected in our systems accurately matches inventory available to sell, while building key performance dashboards (freight spend, CPO, lead times).

• Cross-Functional Alignment: Partner closely with Planning, Finance, Retail Ops, Wholesale, and Amazon channel leads to align logistics capacity with business demand, promotional calendars, and launch timelines.

• Team Redundancy & Flexibility: Work in lockstep with the Logistics Coordinator and Senior Manager to ensure 100% redundancy across all logistics functions, taking on other operational opportunities to contribute as business needs evolve.

• Experience: 3+ years of experience in supply chain, logistics, or operations, ideally within a high-growth retail or eCommerce environment, with proven experience managing both inbound freight and outbound 3PL fulfillment.

• Technical Skills: Strong, hands-on experience with NetSuite and advanced Excel (interpreting complex data sets and translating them into actionable insights) is required; basic knowledge of EDI is a significant asset; familiarity with Shopify is a plus.

• Soft Skills: Excellent collaborative and communication abilities, with a proven track record of coordinating cross-functionally across different time zones and establishing transparent, trusted relationships with international vendors.

• Problem Solving: Highly resourceful, organized, and solution-oriented with an intense attention to detail and a proven capacity to handle changing priorities and peak operational periods (e.g., Black Friday) under pressure.

 

Transparency is at the heart of everything we do, including how we pay. The posted expected hourly rate for this role represents candidates developing new skills within the position. Increased rates represent those who are more proficient or have achieved mastery and deep institutional knowledge over time. 

 

Rewards are not just about your regular pay and monthly bonuses. We believe rewards should support your whole life, not just your shift. That’s why for permanent full-time employees, we cover 100% of the premiums for extended health and dental plans from your first day. You’ll also gain access to mental health support through our Employee Assistance Programs through our partners at Dialogue who provide virtual coaching, therapy, and counseling.

 

When your family grows, we’re there for you. Our Paid Parental Leave plan tops up salary to 80% for eligible permanent, full-time employees. We also invest in your future with a RRSP matching program for permanent full-time team members. Plus, you’ll enjoy a 50% discount on Knix products because we want you to love what you sell.

 

 

We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.

 

 

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with.