Customer Service Representative - Shipping and Receiving

POSITION SUMMARY

As a staff level position in the Supply Chain department, the Shipping &Receiving Customer Service Representative will monitor shipment transactions and track warehouse inventory by handling unit using SAP. The Shipping & Receiving Customer Service Representative will  prepare reports and collaborate with other departments within but not limited to Supply Chain

ESSENTIAL JOB FUNCTIONS

• Monitor imports, inbound and outbound orders; track product progress; reconcile data with SAP; review and track warehouse inventory and handling unit(s); ensure accurate inventory; coordinate overages, shortages and damage claims from final customers and CEDIs; resolve order and product issues.

• Prepare and generate product reports and claim(s); track requests, request hold releases and communicate product status; process withdrawals or recalls as needed to support QA.
• Work with Product Management to ensure loads are being handled timely by contracted warehouses
• Provide Bill of Lading as needed to internal customers
• Coordinate product sample and Point of Purchase (POP) deliveries in collaboration with external vendors

Requirements

MINIMUM QUALIFICATIONS

• Four (4) years’ experience in inventory management
• Experience in enterprise WMS and/or SAP

Preferred Qualifications

• Experience in CPG food industry
• Four (4) years’ Warehousing experience
• Bilingual fluency in school English and Spanish reading, writing & speaking

KNOWLEDGE, SKILLS & ABILITITES

• Strong knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint
• Must demonstrate strong attention to detail
• Excellent verbal and written communication skills
• Ability to work independently and in a team
• Proven organization skills, including the ability to multi-task and manage multiple projects to meet various deadlines in a fast-paced environment while presenting a professional demeanor.

ENVIRONMENTAL/WORKING CONDITIONS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Usual office and/or plant environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and/or balancing.
• Frequent use of eye, hand, and finger coordination enabling the use of office and/or plant machinery/equipment.
• Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
• Noise level in the work environment ranges from normal office/plant levels to loud levels due to equipment and/or machinery use.