### Roles and Responsibilities

Customer Implementation & Integration

Lead end-to-end technical implementations of our AI tools (both SaaS and on-premise solutions) for enterprise customers

Design and execute custom integrations with customer systems, APIs, databases, and existing workflows

Conduct technical discovery sessions to understand customer infrastructure, requirements, and business objectives

Build proof-of-concepts and pilot programs to demonstrate value and accelerate customer adoption

Troubleshoot complex technical issues and provide rapid solutions to maintain customer satisfaction

Technical Sales & Pre-Sales Support

Partner with Sales teams to provide technical expertise during the sales cycle, including product demonstrations and solution design

Respond to RFPs, technical due diligence questionnaires, and security/compliance inquiries

Serve as the primary technical point of contact for key enterprise accounts during onboarding

Customer Success & Training

Train customer teams on product capabilities, features, optimal usage patterns, and best practices

Create technical documentation, integration guides, API documentation, and best practice resources

Work with internal departments, vendors, and business partners to coordinate problem-solving effectively

Product Expertise & Collaboration

Maintain deep expertise across our full suite of AI tools and stay current with product updates and industry trends

Gather and synthesize customer feedback to inform product development priorities and roadmap

Share customer insights, use cases, and technical learnings with internal Product and Engineering teams

Demonstrate personal responsibility and accountability by meeting project timelines and customer commitments

Effectively excel in a remote work environment through active participation in team meetings, standups, and cross-functional collaboration

### Experience and Skills Desired

Required Experience

Minimum of 3 years of experience in software engineering, solutions engineering, technical consulting, or similar customer-facing technical role

Proven track record of working directly with enterprise customers in a technical capacity

Experience with APIs, webhooks, database systems, and enterprise software integrations

Excellent communication skills, both verbally and in writing, with ability to explain complex technical concepts to technical and non-technical audiences

Strong problem-solving skills and creative approach to customer challenges

Comfort working in a fast-paced, deadline-oriented environment with changing priorities

Technical Skills

Proficiency in Node.js, TypeScript, React, and Python

Ability to read, write, and modify code across our full technology stack

Experience with Azure cloud infrastructure and services

Strong understanding of AI/ML concepts and applications; general familiarity with capabilities of major AI platforms (Anthropic Claude, Google Gemini, OpenAI GPT models)

Experience with version control systems (Git), CI/CD pipelines, and modern development practices

Understanding of enterprise security, compliance requirements, and data governance

Proficiency in technical documentation and diagramming tools

Experience with REST APIs, GraphQL, and web service integrations

Bonus Qualifications

Previous experience in a forward deployed engineer, solutions engineer, or field engineer role at an AI/SaaS company

Experience implementing AI/ML solutions for enterprise customers

Background in healthcare technology or familiarity with healthcare compliance (HIPAA, SOC 2)

Experience with data pipelines, ETL processes, and data integration tools

Familiarity with Azure OpenAI Service or other Azure AI services

### Telecommuting Requirements

This is a remote position. Our whole company works remotely. Company headquarters are in Dallas, Texas.

Company business hours are weekdays 9-5 CST. We will only consider candidates in the United States who reside in the CST or EST time zones.

Required to have a dedicated work area established that is separate from other living areas and provides information privacy.

Ability to keep all company sensitive documents secure.

Must live in a location that receives an existing high-speed internet connection/service.

### Benefits

Competitive salary

Comprehensive health, dental, and vision insurance as well as life and disability

Retirement savings plan with company match

Generous time off/vacation

Professional development opportunities

Flexible work environment

AI Solutions Engineer

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