Regional Operations Service Manager
Posted about 1 month ago
About the Role:
The Regional Operations Service Manager is accountable for the operational, commercial, and client performance of the Service & Small Works division across an allocated region. The role ensures contracts and projects are delivered safely, efficiently, profitably, and in accordance with company standards, statutory requirements, and client expectations.
Key responsibilities:
- Leading regional engineering operations and service delivery.
- Driving performance against KPIs, SLAs, budgets, and profitability targets.
- Maintaining strong client relationships and supporting business growth.
- Providing leadership and governance to Operations Managers, who retain day-to-day technical responsibility for engineering teams.
Operational Leadership:
- Lead and support Operations Managers across the region.
- Ensure effective delivery of planned preventative maintenance (PPM), reactive maintenance, and small works.
- Oversee resource planning, engineer utilisation, recruitment, scheduling, and productivity.
- Maintain engineering quality, statutory compliance, and adherence to company standards.
- Monitor contract performance, ensuring SLA and KPI targets are achieved and corrective actions implemented where required.
- Support mobilisation of new contracts and maintenance programmes.
- Manage operational risk and continuous improvement initiatives.
Commercial Management:
- Hold regional P&L responsibility and deliver agreed revenue and margin targets.
- Drive operational efficiencies and profitability improvements.
- Manage forecasting, budgeting, cost control, WIP, and debt management.
- Support commercial reviews, contract optimisation, and value creation initiatives.
- Identify opportunities to grow existing accounts and expand service offerings.
- Support pricing, scoping, and delivery of regional works and contract variations.
People Leadership
- Foster a high-performance, accountable, and safety-focused culture.
- Lead workforce planning, recruitment, performance management, and succession planning.
- Provide escalation support for complex operational and technical issues.
- Conduct probation reviews and annual performance reviews for direct reports.
- Champion health, safety, environmental, and quality (HSEQ) standards across the region.
Client Management:
- Act as the primary operational contact for key regional clients.
- Lead client review meetings and manage service escalations.
- Build long-term client relationships and identify opportunities for account growth.
- Support strategic bids, cross-selling initiatives, and contract development opportunities.
Requirements
Essential:
- Strong technical knowledge of M&E building services, including Electrical, HVAC, Gas, Fire, Water, and Decarbonisation systems.
- Proven experience managing engineering operations within an FM or building services environment.
- Strong understanding of statutory compliance, engineering regulations, and quality standards.
- Experience delivering PPM, reactive maintenance, and small works programmes.
- Demonstrable leadership experience managing multiple engineering teams.
- Strong commercial awareness, including budgeting, forecasting, labour productivity, and margin management.
- Excellent client relationship and stakeholder management skills.
- Strong communication, problem-solving, and decision-making abilities.
- IOSH Managing Safely (minimum).
- Full UK Driving Licence.
Desirable:
- Previous regional management experience within FM or building services.
- HNC/HND or Degree in Mechanical, Electrical, or Building Services Engineering.
- SMSTS, NEBOSH, PRINCE2, or equivalent project management qualification.
- Multi-disciplinary engineering background (MEP).
- Experience with CAFM or job management systems.
- Understanding of asset lifecycle and maintenance planning.
- Chartered Engineer status.
Benefits
- Competitive Salary
- Apple IT Equipment Provided
- Apple iPad Provided
- Holiday allowance – 23 Days + Bank Holidays
- Performance Bonus
- Pension
- Company Vehicle
- Professional development support
Other open roles at Primech Building Services(6)
Primech is a specialist mechanical and electrical design and build contractor, with a strong focus on retrofit and upgrade projects across existing buildings and live environments. As a trusted Principal Contractor, our core business is the delivery of complex M&E retrofit schemes; from early-stage design and technical development through to installation, commissioning and handover, often within occupied, operational sites. Alongside this, Primech also operates an established hard facilities management division, providing planned and reactive building services maintenance to a long-standing customer base. Our organisation brings together experienced designers, project managers, engineers and site delivery teams across both divisions. Working collaboratively with our clients, we deliver cost-effective solutions, safe outcomes and consistently high standards. We take pride in our commitment to sustainability, safety, and reliability, ensuring that every solution we deliver is energy-efficient, compliant with regulations, and built to last. By combining cutting-edge technology with practical experience, we continue to lead the way in M&E contracting, creating spaces that work for everyone. Our core services include: • Principal Contractor for turnkey delivery solutions • Full M&E Design & Build • Project Management & Co-ordination • Installations & Commissioning • Energy Efficiency Solutions • Preventative Maintenance & Aftercare At Primech, we don’t just build systems – we build lasting partnerships, working closely with our clients to ensure we understand their vision and deliver on time and within budget whilst maintaining the highest quality standards.
Key team members
Karl Willshaw
Chris Rush
Jordan Stearn ACCA
Paul Rowland
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