Triage Nurse

Join Our Growing Team

Croí Health is seeking an experienced, compassionate, and detail-oriented Licensed Practical Nurse (LPN) to join our team as a Triage & Wellness Nurse.

In this vital role, you will serve as a key point of contact for patients, families, physicians, and clinical staff by managing live triage calls, coordinating communication, documenting critical information, and supporting patient wellness through outreach and follow-up calls.

If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about providing exceptional customer service and patient support, we'd love to hear from you.

Schedule: Full-Time, 40 hours per week, onsite in Norwell

Compensation: 35.00 - 42.00 per hour based on experience

How You'll Make an Impact

• Answer and manage live triage and physician telephone lines, ensuring timely and accurate communication with clinical staff.
• Assess incoming calls and appropriately route information from physicians, patients, caregivers, and family members to the appropriate clinical manager or team member.
• Conduct wellness calls to patients for appointment reminders, follow-up care, patient education, and general well-being checks.
• Coordinate, document, and communicate laboratory results to clinicians, physicians, patients, and family members as directed.
• Serve as a communication liaison between patients, referral sources, physicians, and internal clinical teams.
• Maintain accurate and timely documentation within agency systems.
• Support quality assurance initiatives and maintain established service standards.
• Assist in reviewing, analyzing, and tracking clinical referral and patient data as needed.
• Ensure compliance with all agency policies, regulatory requirements, and quality standards.
• Perform additional duties and special projects as assigned.

What You'll Bring to the Team

• Current Massachusetts LPN License in good standing
• Graduate of an accredited Licensed Practical Nursing (LPN) program
• Minimum of five (5) years of recent nursing experience
• Minimum of three (3) years of community health or home health experience preferred
• Knowledge of Medicare and Managed Care regulations and processes
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Outstanding customer service and interpersonal skills
• Ability to effectively prioritize, problem-solve, and multitask in a fast-paced environment
• Strong analytical and troubleshooting abilities
• Proficiency with computers, electronic medical records, and keyboarding
• Ability to communicate professionally and compassionately with patients, families, physicians, and staff

Why You'll Love Working Here

• Meaningful work that directly supports patients, families, and clinical teams
• Collaborative and mission-driven culture
• Opportunity to make an impact without extensive travel
• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Company-Paid Long-Term Disability Insurance
• Generous Paid Time Off (PTO)
• 401(k) with Company Match
• Tuition Reimbursement Program
• Scholarship Opportunities
• Supportive Leadership Team
• Professional Development and Growth Opportunities

At Croí Health, you'll be part of a team that values compassion, collaboration, and excellence in patient care. Join us and help ensure our patients receive the support and coordination they need every step of the way.