Operations and Business Development Manager

Operations and Business Development Manager

The Operations & Business Development Manager is a strategic, operations-focused role that will help lead and support the continued growth of our business globally.

This hybrid role is focused on three main areas: operations, business development support, and chief of staff. The individual will serve as a critical operational and strategic partner to firm leadership, support and drive business growth globally, and scale operational excellence.

This position is highly visible, requiring strong executive presence, exceptional communication skills, business judgement, and the ability to operate effectively in a fast-paced evolving environment.

The Manager will partner closely with leadership within the business as well as within Finance, HR, Growth, Operations, and Talent Acquisition to help optimize the business.

As Operations and Business Development Manager you’ll:

Operational:

• Help drive execution of operational priorities and business initiatives across the organization, including the Strategic Operating Plan
• Coordinate leadership meetings, Town Hall planning, agendas, materials, and follow-up action tracking
• Own monthly Governance and quarterly Board prep by partnering with executive leadership team
• Help improve operational efficiency, workflows, and internal coordination
• In partnership with operations, assist leadership with staffing visibility, utilization tracking, and operational planning

Business Development:

• Support US and UK leadership in business development communications, engagements, and logistics
• In collaboration with marketing, research best practices for drafting outreach communications and work with leadership on composing outreach
• Assist in administration for project bids and proposals
• Schedule meetings for leadership
• Manage and book travel for leadership
• Coordinate proposal development, RFP responses, materials, and other business development processes
• Manage Salesforce administration and support pipeline tracking and reporting in partnership with Finance
• Assist leadership with account planning, client engagement tracking, opportunity management, and sales operations
• Coordinate conference planning, business development travel, and external client engagement activities
• Research market trends, competitive activity, and growth opportunities

London office specific:

• Act as key point of contact for UK based employees regarding office-related inquiries, including coordinating space renewals and searches, ordering office supplies, office access, desk set up, etc.
• Assist with planning engaging employee events
• Along with our IT team, assist with IT hardware setup for employees based in the UK
• HR Related Tasks
• Support our campus recruitment efforts by assisting with scheduling and supporting interviews, as well as, pre-screening resumes
• Oversee new employee onboarding scheduling
• Manage exit process for UK departures (exit interviews, collect laptop, and company assets)
• Administer employee reviews in the performance management system and ensure timely review completion
• Manage the status of UK employee work visas
• Monitor, communicate, and maintain firm and employee compliance with all employment policies & practices in the UK
• Assist with UK employee payroll and benefit programs

Required Qualifications:

• Bachelor’s degree, or equivalent work experience
• 6+ years of experience in operations, business operations, or professional services management
• Proven ability to handle highly confidential information with discretion and professionalism
• Strong business development and proposal coordination experience, including RFP support
• Exceptional organizational, project management, and prioritization skills
• Strong attention to detail
• Skilled in Word, Excel and PowerPoint