Designation: Senior Coordinator

Function: Operations

Location: BKC, Mumbai

### Key Responsibilities:

Create comprehensive customer profiles once clients are onboarded

Maintain detailed records of client preferences, needs, and history for personalized service

Provide in-depth product demonstrations and walkthroughs of D&B’s product portals

Explain the features, content, and functionality of the product to clients

Act as a primary point of contact for client queries and issues

Collaborate with internal stakeholders, product partners, and international counterparts, as necessary, to ensure timely resolution

Monitor and manage the client's concerns throughout the resolution process

Engage in regular client interactions, both offline and online, to maintain and strengthen client relationships

Address client feedback and concerns promptly, working to exceed their expectations

### Key Requirements:

Bachelor's/ Master’s degree with 0–2 years of experience

Proven experience in customer relationship management or a similar role

Strong communication skills, both written and verbal

Familiarity with CRM software and tools is an additional advantage

Ability to work collaboratively with cross-functional teams

Excellent time management and multitasking skills

Senior Coordinator (R-19379)