Technical Services Project Manager

Location: Remote (U.S. only)
Travel: Up to 20% as needed
Clearance: Must pass FBI CJIS fingerprinting and multi-state background checks
On-Call: Participation in a 24×7 technical on-call rotation (shared)

About GovWorx

GovWorx is helping public safety rise to today’s greatest challenge: the loss of experience. Our AI-powered platform, CommsCoach, supports 9-1-1 and emergency communications centers nationwide by automating quality assurance, training, and real-time call evaluation—helping agencies scale expertise, reduce risk, and strengthen their teams.

Position Overview

GovWorx is seeking a Tech Services Project Manager to lead the technical services components of CommsCoach customer deployments. This role sits at the intersection of technical execution, project coordination, and customer-facing problem solving.

You will own and manage all technical services workstreams within customer implementations, coordinating closely with Onboarding Project Managers, internal engineering, customer IT teams, and third-party vendors. While this is primarily a project management role, you will also serve as a technical escalation and overflow resource, supporting complex integrations and participating in a shared 24×7 on-call support rotation.

The ideal candidate understands public safety technology environments, can confidently manage technically complex projects, and is comfortable stepping in hands-on when needed.

Key Responsibilities

Technical Services Project Management

• Own and manage the technical services scope of CommsCoach implementations, from pre-deployment planning through go-live.
  

• Coordinate closely with Onboarding Project Managers to align technical timelines, dependencies, and customer readiness.
  

• Develop and manage technical project plans, including milestones, risks, and escalation paths.
  

• Serve as the primary technical point of contact for customer IT teams, PSAP/ECC technical staff, and external vendors.
  

• Ensure all technical work is completed in accordance with GovWorx security, compliance, and operational standards.
  

Technical Coordination & Execution

• Oversee and coordinate integrations between customer telephony/audio systems, CAD systems, and GovWorx applications.
  

• Manage audio ingestion, network connectivity, and system configuration activities, including SIP, RTP, and related protocols.
  

• Coordinate hardware deployment and configuration for audio or data ingestion where required.
  

• Lead technical troubleshooting efforts during implementation and post-go-live stabilization.
  

Escalation, Overflow & Support

• Act as a technical escalation resource for complex or high-impact issues.
  

• Provide hands-on technical support on select projects as overflow when engineering or implementation capacity is constrained.
  

• Participate in a shared 24×7 on-call rotation, responding to critical customer technical issues after hours, weekends, and holidays.
  

• Collaborate with Customer Support and Engineering to ensure timely resolution and root-cause analysis.
  

Field & Customer Engagement

• Travel to customer sites as needed (maybe 20%) for installations, testing, troubleshooting, and stakeholder coordination.
  

• Build strong working relationships with PSAP/ECC leadership, IT staff, and vendors.
  

• Clearly communicate technical status, risks, and next steps to both technical and non-technical stakeholders.
  

Required Qualifications

• U.S. citizen or authorized to work in the United States.
  

• Ability to pass FBI CJIS fingerprinting and national and state-level background checks.
  

• 3+ years of experience in technical project management, technical services, systems engineering, or similar roles.
  

• Experience working in or supporting public safety, 9-1-1, or mission-critical environments.
  

• Strong understanding of telephony, VoIP, SIP/RTP, audio streaming, and networked systems.
  

• Comfortable working across Windows and/or Linux environments and basic networking concepts.
  

• Proven ability to manage multiple technical projects simultaneously.
  

• Strong communication skills with the ability to translate technical concepts for non-technical audiences.
  

• Willingness to travel and participate in a 24×7 on-call rotation.