Onboarding Specialist

We are a London-based fintech company with a mindful approach to financial services. Operating under an FCA-approved Electronic Money Institution (EMI) license, MADFIN delivers card acquiring solutions tailored for fast-moving, high-growth businesses. As we continue to grow, we are looking for a detail-oriented and proactive Onboarding Specialist to support merchant onboarding processes and help ensure a smooth, compliant, and efficient client experience from day one.

• Lead end-to-end merchant onboarding processes in line with acquiring, Visa, and Mastercard scheme compliance requirements. 
• Conduct KYC/ KYB risk assessments for new merchants and partners, including enhanced due diligence for high-risk industries and complex cases.
• Review, collect, and verify KYC/ KYB, underwriting, and onboarding documentation to ensure completeness, accuracy, and regulatory compliance.
• Analyze merchant backgrounds, business models, and transaction patterns to identify potential financial crime and compliance risks.
• Monitor merchant activity on an ongoing basis to detect unusual or suspicious behavior.
• Collaborate closely with sales, compliance, risk, and operations teams to ensure smooth and efficient onboarding workflows.
• Ensure full alignment with internal AML/KYC policies and applicable regulatory standards.
• Provide guidance and support to internal teams on AML, KYC, and onboarding-related matters.
• Maintain accurate and detailed onboarding records and prepare reports for internal management and external stakeholders.

Requirements

• Understanding of VISA and Mastercard regulations, AML/CTF legislation, and the UK regulatory framework.
• Experience in onboarding, compliance, or risk management within the fintech or ecommerce sector.
• Solid understanding of regulatory requirements, compliance frameworks, and industry best practices relevant to fintech and financial institutions.
• Familiarity with key financial regulations such as AML and KYC/KYB, and the broader regulatory environment affecting financial entities.
• Good understanding of PCI DSS requirements and payment security standards relevant to merchant onboarding and card acquiring operations.
• Capable of working both independently and as part of a team, with the ability to manage multiple projects simultaneously and meet deadlines.
• A degree in Finance, Law, Business, or Economics — or equivalent practical experience demonstrating comparable expertise.
• CAMS or ICA certification is a strong plus; if not currently held, willingness to obtain certification with company support.
• Fluency in English (additional languages are considered an advantage).

Benefits

• Competitive salary based on your experience and contribution
• Excellent health insurance after successful completion of the probation period — including extensive medical coverage, mental health support, and dental care
• Additional paid Wellbeing Days — take time for your personal needs, health check-ups, or simply to recharge 
• Hybrid work setup — flexible hours with a mix of in-office and remote work  
• Friendly and collaborative team — we value transparency, initiative, and support each other
• Opportunity to grow together with the company and take on new responsibilities as we scale
• Startup environment where your voice matters and ideas turn into features fast 
• Gifts from the company for work anniversaries and birthdays — because milestones matter, and we love celebrating them with you!