Physician Services Coordinator Supervisor

Key Responsibilities

The Physician Services Coordinator Supervisor is responsible for supervising office personnel related to the coordination of provider orders and needs, patient visit notification, diagnostic test ordering and results management, and aiding patient’s caregivers, home health agencies, hospices, post-acute providers, pharmacies and other medical providers. The Physician Services Coordinator Supervisor is responsible for all precepting and training of orienting Clinical Coordinators. Responsibilities are completed with limited supervision and may involve medical and social service activities and correspondence. This position requires initiative, strong management, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence, desire to educate colleagues and a desire to work within a practice that centers around and with a geriatric population.

In this role you will be responsible for:

• Educate, precept, and provide training for orienting Clinical Coordinators
• Maintain accurate and organized filing systems and patient medical records
• Serve as a resource regarding available health, social services, and other care resources available to patients, caregivers, employees, and providers
• Receive and review incoming and outgoing patient information correspondence and determine proper action
• Communicate with patients and families, including answering program telephones, triaging patient needs, and communicating this information to the providers in a timely manner
• Accept patient and/or family complaints and work to resolve them in accordance with policy
• Provide ongoing education and training to other Clinical Coordinators
• Provide back-up assistance for other clerical positions and perform routine office support duties

Required Qualifications

• High School Diploma or GED
• CNA or MA certification (minimum)
• 1 or more years of experience working as a Clinical Coordinator
• 1 or more years of experience in the medical field, medical office, or other related position
• Strong understanding of medical terminology
• Complete required work daily
• Cope with work involving ill, disabled, and terminal patients
• Problem-solving skills
• Excellent observation, verbal, and written communication skills

Desired Qualifications

• Associate degree
• Management experience in a clinic or healthcare setting

Location

• Office Location:  Saginaw, MI

Hours

• 8:00 am- 5:00 pm; Monday through Friday

Background Screening

Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer

Optimal Care is an equal-opportunity employer.