IT Engineer / IT Operations Engineer

Our client is a fast-growing technology company building innovative digital products for a global customer base. As the business continues to scale, they are looking for an IT Engineer to establish and strengthen internal IT operations, ensuring employees have secure, reliable, and efficient technology support.

This is an excellent opportunity for someone who enjoys wearing multiple hats and wants to play a key role in building IT processes and infrastructure within a dynamic startup environment.

End User & Device Management

• Procure, configure, deploy, and maintain employee laptops, desktops, and peripherals.
• Manage hardware inventory and asset lifecycle processes.
• Support onboarding and offboarding activities.

Account & Access Administration

• Provision and decommission user accounts.
• Manage permissions across productivity platforms and SaaS applications.
• Maintain role-based access controls and security best practices.

Network & Infrastructure Support

• Manage office network infrastructure, including wireless networks, VPNs, firewalls, and switches.
• Monitor and troubleshoot connectivity and infrastructure issues.
• Ensure network reliability and security.

IT Support & Operations

• Serve as the primary point of contact for internal IT support.
• Troubleshoot hardware, software, and network-related issues.
• Deliver timely and effective technical assistance to employees.

Security & Compliance

• Implement and maintain endpoint security measures.
• Manage backup and recovery processes.
• Support internal security policies and operational best practices.

Documentation & Vendor Management

• Develop and maintain IT documentation, SOPs, and operational procedures.
• Coordinate with external vendors for procurement, repairs, and support services.
• Manage software subscriptions and licensing.

• Experience implementing cybersecurity measures, MDM, or endpoint protection tools.
• Familiarity with SSO and identity authentication integrations (e.g., Google SSO, SAML).
• Basic scripting capabilities (PowerShell, Bash, Python).
• Experience establishing a company's IT systems, policies, or SOPs from 0 to 1.