Trust & Safety Operations Executive

Description

About Company

Founded in 2019, apna is India’s largest professional networking and jobs platform for >250M members of India’s rising working class. Our mission is to connect people to opportunities and help reduce the skill and employment gap.

We help candidates build their digital professional identities, find the best-fit hyperlocal jobs, grow their network, and learn new skills to grow their careers. Employers can find the best talent and hire for over 70 different roles in < 48 hours.

Having raised $190+ million from marquee investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, Rocketship.vc and Greenoaks Capital, Apna is on a mission to enable livelihoods for billions in India.

About the role:
As a Trust & Safety Operations Executive, you will play a critical role in safeguarding our platform and users from fraud, harassment, and other risks. This role requires keen analytical skills, sound judgment, and the ability to enforce policies while maintaining excellent communication with users and internal teams.

Requirements

Key Responsibilities:

• Monitor & Investigate: Review and analyze reported content, user activities, and potential violations, ensuring compliance with platform policies.
• Policy Enforcement: Take appropriate actions, such as warnings, content removal, account suspensions, or bans, based on policy violations.
• User Communication: Investigate incidents by calling users who violated policies, clearly explaining the actions taken, and guiding them on how to comply moving forward.
• Trend Analysis: Identify patterns related to fraud, hate speech, harassment, and other safety concerns to enhance policy effectiveness.
• Cross-Team Collaboration: Work closely with verification teams, customer support, and sales to ensure consistent enforcement of trust & safety policies.
• Process & Policy Improvement: Contribute to refining guidelines, workflows, and best practices to continuously improve the safety of our platform.
• Performance Excellence: Meet productivity and quality benchmarks set by the management team.

Qualification:

• Bachelor’s degree or relevant diploma in a related field.
• Experience in Trust & Safety, Content Moderation, or Risk Management is preferred.
• Strong analytical and problem-solving skills with high attention to detail.
• Excellent communication and interpersonal skills, especially when handling policy violations with users.
• Ability to work independently and make quick, informed decisions under pressure.
• Proficiency in Google Suite/Microsoft Office tools.