Remote World connects South African talent with UK employers. This Call Centre Agent role is a fully remote position supporting a UK-based business, working regular UK hours from the comfort of your own home.
About the Role
As a Call Centre Agent, you'll be the first point of contact for customers — handling enquiries, resolving issues, and delivering a consistently great experience. You don't need to be a sales expert; you do need to enjoy talking to people and solving problems.
Key Responsibilities
- Answer inbound calls and respond to customer queries professionally and promptly
- Resolve complaints and escalate where necessary, following company procedures
- Update customer records accurately in the CRM after each interaction
- Meet daily call-handling targets and quality standards
- Support outbound follow-up calls as needed
- Work closely with team leaders to identify and flag recurring issues
What You'll Need
- Experience with customer-facing roles, ideally in a call centre environment
- Clear, professional spoken English with strong listening skills
- Familiarity with CRM systems or customer management tools
- A reliable internet connection and a quiet workspace at home
- Ability to stay calm under pressure and handle difficult conversations with care
What's on Offer
- R13,000–R16,000 per month (depending on experience)
- Fully remote — work from anywhere in South Africa
- Working hours: 09:00–17:00 UK time (11:00–19:00 SAST)
- Supportive team with ongoing training and feedback
Work remotely for UK companies from South Africa. Free to join, paid in Rands. SA's #1 remote job platform for South African independent contractors.
Key team members
Kecia L Kenner BS, CCS-P
Sarah Mason-Gordon
Amanda A
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