Care Coordinator

Care Coordinator

Job Essentials

• Appointment scheduling, notification, reminders, and troubleshooting

• Receive inbound calls and place outbound calls from/to: patients, provider offices, insurance companies, labs and other individuals involved in our patients care

• Prepare, organize, submit and manage care documentation in electronic medical records systems and other internal tools

• Support our clinician team with a proactive mindset that includes prompt responses and high attention to detail

• Support our patients health with empathy, clear communication, seamless transitions and simplifying steps where possible

• Demonstrate knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures

• Work collaboratively with the team to deliver a delightful patient experience

• Self motivated and organized with excellent follow up and follow through on tasks

• Other duties as assigned

Minimum Qualifications

• High school diploma or equivalent

• One year experience in a health care based patient service role requiring use of multiple software systems

• Proficiency in computer software including electronic medical records, word processing, spreadsheets and calendaring

• Excellent problem-solving skills and ability to navigate ambiguity

• Effective verbal and written communication with the ability to thrive in a virtual environment

• Knowledge of medical record management, medical terminology and healthcare billing practices

• Time management and prioritization skills to manage multiple tasks successfully

Preferred Qualifications

• Experience with using the Athena platform

• Experience with medical billing submission, clarification and troubleshooting to optimize reimbursement

• Experience collaborating with engineering and product teams

• Experience with specialist referral processes, including insurance authorization and documentation requirements

• Multi-lingual

Additional Job Information

• Part Time (20-30hr/wk) and Full Time (30-40hr/wk) positions available

• Location: Virtual

• Hourly wage: $25/hr

Who is General Medicine?

General Medicine is a digital healthcare company with the vision of providing patients access to the best care for them, anytime, anywhere. Our patients are tech-savvy and frequently use online messaging services for their needs, with a heavy emphasis on convenience. We provide value by providing personalized services that are uniquely tailored to their specific needs, preferences, and expectations. We are a growing company that is striving to make the healthcare experience simpler for our patients.