Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
### What You'll Do:
Monitor and ensure the accurate creation, processing, and tracking of customer orders, while proactively identifying and resolving potential order fulfillment issues.
Coordinate effectively with cross-functional stakeholders, including Customer Service, Software Development, Production, Operations, and Country Teams, to support seamless order management processes.
Lead and contribute to initiatives that enhance order placement accuracy, operational efficiency, and end-to-end order visibility.
Support Order Fulfillment Managers in daily operations and ensure timely revenue recognition through diligent monitoring, reporting, and execution of order management activities.
### Who We Are Looking For
Graduating student or undergraduate college student in Business Administration, Supply Chain, Engineering, or a related field, with a strategic mindset and strong commitment to delivering on promises.
Someone who has 12 or less academic units in the current and upcoming semester.
Fast-moving and execution-focused, with the ability to connect operational processes, data insights, and business priorities to drive results.
Strong structured thinker who can prioritize effectively, create clarity from complexity, connect the dots across functions, and understand business impact.
Analytical and data-driven, comfortable working with numbers to identify issues, uncover insights, and support informed decision-making.
Excellent collaborator and communicator, able to work effectively with stakeholders across Customer Service, Production, Operations, Software Development, and Country Teams.
Proactive and detail-oriented, with a track record of anticipating potential order fulfillment issues and driving timely resolutions.
Demonstrates leadership potential, taking ownership of projects that improve order accuracy, tracking, and process efficiency.
Someone who can report onsite for atleast twice a week and can commit for atleast 6-months or more.
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
