Medical Virtual Assistant

Job Title: Medical Virtual Assistant

Job Code: A-OPL

Position Type: Full-Time

Workplace: Remote

Work Schedule: Monday to Friday

Work Hours: 8:00 AM – 5:00 PM Eastern Daylight Time (EDT)

Lunch Break: 11:30 AM – 12:30 PM EDT

Compensation: $6.00 – $7.00 per hour

Preferred Candidate Location: Major metropolitan areas such as Manila, Pampanga, or Cebu

About the Company

Our client is a healthcare practice specializing in opioid medication management and addiction treatment. The clinic is dedicated to providing quality patient care through accurate medication management, efficient clinical operations, and compassionate patient support.

Key Responsibilities

As a Medical Virtual Assistant, you will support both clinical and administrative operations to help ensure smooth patient care and daily workflow management. Responsibilities include:

• Conduct end-of-day pill calculations by reviewing PDMP records, verifying prescription fill history, and tracking patient medication balances.
• Handle incoming nurse line calls, document patient interactions, answer basic patient inquiries, and escalate clinical concerns when appropriate.
• Process prescription prior authorizations and coordinate with insurance companies regarding medication approvals.
• Assist with prescription preloading in the prescribing software.
• Support basic chart preparation by copying and updating previous patient notes
• Update and maintain patient records within the EHR system 
• Perform other administrative and clerical support tasks as needed.
• Assist with patient follow-ups and support daily office workflow management.
• Maintain accurate documentation and ensure compliance with clinic procedures.
• Coordinate with providers and staff to support daily clinical operations.

Requirements

Qualifications & Experience

• Healthcare, nursing, medical assistant, or other relevant clinical experience required.
• Nursing background or experience preferred.
• Familiarity with medical terminology and healthcare workflows.
• Experience using EHR/EMR systems; experience with eClinicalWorks (ECW) is highly preferred.
• Experience working in a medical practice, clinic, or healthcare environment is preferred.

Skills & Competencies

• Strong attention to detail, particularly when handling medication tracking and pill calculations.
• Excellent documentation, record-keeping, and data entry skills.
• Professional, compassionate, and patient-focused communication skills.
• Ability to handle sensitive and confidential patient information appropriately.
• Strong organizational and time management abilities.
• Ability to work independently with minimal supervision.
• Reliable, dependable, and accountable.
• Quick learner who can adapt to established clinic procedures and workflows.
• Comfortable handling phone calls and patient-facing responsibilities.
• Strong critical thinking and problem-solving skills.

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.