Strategic Account Services

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Square's Strategic Account Management organization is seeking an experienced sales professional for a flexible coverage role across our Strategic AM team. This individual will support all verticals, stepping in to maintain continuity for high-value sellers during periods of team transition, territory gaps, or high-volume periods. The ideal candidate is highly adaptable, commercially sharp, and thrives in dynamic, ambiguous environments.

You Will

• Provide coverage across Restaurant, Retail and/or Services portfolios as assigned, maintaining continuity and seller experience during transitions
• Own relationships with strategic sellers in your assigned coverage area, driving account retention and identifying growth opportunities
• Consult with business owners, operators, and executives to uncover opportunities across payments, business management, and banking tools
• Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated outcomes
• Act as the voice of the customer, advocating for seller needs with Product, Engineering, and Operations teams
• Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success
• Deliver white-glove support, resolving critical issues and proactively driving engagement
• Contribute to program design and operational improvements that support the broader Strategic AM team

You Have

• 5+ years of experience in account management or sales, ideally within SaaS, payments, or POS technology
• Proven success growing and retaining a book of business across diverse verticals
• Consistent over-performance on key metrics and revenue targets
• Strong discovery and consultative selling skills
• Adaptability and comfort managing multiple priorities and switching contexts quickly
• Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
• Demonstrated success retaining and expanding strategic accounts
• Experience negotiating contracts and pricing with senior stakeholders
• Exceptional written and verbal communication skills
• Creative, strategic problem-solver who thrives in ambiguous, fast-moving environments
• Growth mindset, empathetic collaborator, and positive team player

Pay Transparency:

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: ($135,200 - $202,800)

Zone B: ($125,800 - $188,600)

Zone C: ($119,000 - $178,400)

Zone D: ($108,200 - $162,200)