About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

Overview

The Sr. Analyst, GTM Tooling sits within the GTM Operations & Execution organization and reports to the Sr. Manager, GTM Tooling Strategy. This role is responsible for supporting the evaluation, optimization, and operational effectiveness of the GTM technology ecosystem, with a primary focus on Salesforce and seller-facing tools.

This individual will drive tooling improvements by analyzing system performance, monitoring adoption and productivity metrics, identifying workflow inefficiencies, and partnering cross-functionally to support enhancements across the GTM organization. The ideal candidate is analytical, process-driven, and focused on improving seller experience through technology and operational excellence.

Key Responsibilities

GTM Tooling Analysis & Optimization

Support the evaluation and optimization of the GTM technology stack across Sales, Marketing, and Customer Success
Analyze tool usage, workflows, and performance to identify inefficiencies, redundancies, and improvement opportunities
Assess whether current tools are delivering intended business outcomes
Partner with stakeholders to gather feedback on tooling pain points and operational gaps

Salesforce Support & Continuous Improvement

Support ongoing Salesforce optimization initiatives to improve seller productivity and workflow efficiency
Analyze Salesforce processes, reporting structures, and user experience to identify enhancements
Partner with technical teams to implement and test system improvements
Maintain process consistency and data integrity within Salesforce

Tool Adoption & Productivity Monitoring

Monitor adoption and usage trends across GTM tools and platforms
Build dashboards and reporting to measure tool effectiveness, engagement, and productivity impact
Identify barriers to adoption and partner with Enablement and leadership to improve utilization
Support initiatives aimed at reducing friction and improving seller efficiency

Reporting & Business Insights

Develop and maintain reporting on GTM tooling performance, adoption, and operational health
Translate data into actionable insights and recommendations for leadership
Support KPI tracking tied to productivity, system utilization, and process efficiency
Perform ad hoc analysis and support business reviews related to GTM tooling initiatives

Cross-Functional Collaboration

Partner with Sales, Marketing, Customer Success, Enablement, IT, and RevOps teams to drive tooling initiatives
Gather and document business requirements and process improvement opportunities
Support testing, rollouts, and communication for tooling enhancements

Governance & Operational Support

Maintain documentation related to GTM tooling processes, workflows, and enhancements
Support governance processes for tooling changes and operational standards
Ensure requests, enhancements, and issues are tracked and prioritized appropriately
Contribute to continuous improvement initiatives across the GTM technology ecosystem

Qualifications

3–5+ years of experience in Revenue Operations, Sales Operations, GTM Operations, Business Analytics, or a related field
Hands-on experience with Salesforce and GTM technologies
Strong analytical and problem-solving skills with the ability to interpret operational data
Experience building dashboards and reports using tools such as Salesforce, Excel, Power BI, Tableau, or similar platforms
Strong organizational and communication skills with the ability to manage multiple priorities
Proven ability to work cross-functionally in a fast-paced environment

Preferred Qualifications

Experience supporting operational process improvements or system optimization initiatives
Exposure to GTM tooling ecosystems across Sales, Marketing, and Customer Success

Sr. Analyst GTM Tooling