IT Systems Administrator | Journey Beyond

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About You

You are a service-oriented and reliable IT professional who takes pride in delivering accurate, timely, technical IT support. You bring strong technical expertise and proven experience in IT applications such as Windows, Microsoft and telephony systems and cloud-based infrastructure technologies. You have a high level of attention to detail, and a commitment to ensuring IT queries are resolved in a timely manner. Experience in managing user onboarding/offboarding processes, including hardware and software provisioning. Hands-on experience in IT support and systems administration is highly regarded and it is essential you possess tertiary qualification in an information-technology related discipline.

You communicate effectively, build positive working relationships with a range of stakeholders across the business. With the ability to manage competing priorities in a fast-paced environment, you stay organised, meet deadlines, and maintain a consistently high standard of work. Most importantly, you approach your work with reliability, professionalism, and a genuine willingness to contribute to a supportive team culture.

About The Role

As an IT Systems Administrator, you will be responsible for the management and maintenance of the groups IT infrastructure. You will ensure the smooth operation, security and performance of our systems, enabling our teams to deliver exceptional experiences to our customers.

You will work with internal stakeholders and provide technical support to resolve issues, improve systems and support business growth through technology.

Key responsibilities include:

• Manage IT asset provisioning, including system builds and configuration throughout the onboarding and offboarding process.
• Provide technical assistance via phone, remote sessions and in-person desk support.
• Monitor and respond to system alters and alarms promptly to ensure timely resolutions.
• Manage and resolve tickets in the IT support queue, ensuring timely updates and resolutions to users
• Perform account administration within Microsoft applications.
• Collaborating with IT colleagues to implement updates, patches, and security measures.