IT Support Engineer/ System Administratior (level 2) Sofia,Bulgaria

WorkNomads is on the hunt for a IT Support Engineer/System Administrator to join our team!

Who We Are:

We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.

·       Remote engineering services, global impact — expert engineering, design, and business talent in cross-disciplinary project teams.

·       Diversity celebrated — 40+ nationalities, 4 continents, one team.

·       Continuous growth — we invest in you: projects, coliving, community, pushing you beyond what you thought possible.

Requirements

• 3+ years in Microsoft-centric environment
• Hands-on experience with Intune + Entra + SharePoint (practical troubleshooting, not just theory)
• Strong root-cause thinking and documentation discipline
• The ability to operate as a bridge between L1 and senior engineers
• Fluency in English 
• A passion about continuous learning & collaboration in a global setting 
• A team player mentality and believe no one should be left behind regardless of background 

Your mission at WorkNomads: 

• • Resolve medium-complexity issues end-to-end across devices, identity, network, and applications - focusing on root cause, not just ticket closure

  • Standardize recurring issues into playbooks, reducing noise and improving scalability of support

  • Improve system stability by identifying misconfigurations across Intune, Entra ID, SharePoint, and endpoint setups

  • Provide structured escalations only when needed - with clear context, troubleshooting steps, and logs

  • Work hands-on with:

• Microsoft Intune – device enrollment, policies, compliance, deployments
• Entra ID (Azure AD) – access, roles, authentication, conditional access basics
• SharePoint / M365 – permissions, access models, collaboration setup
• Hybrid environment – understanding interaction between local devices, cloud, and identity

• • Support troubleshooting across network and connectivity layers (VPN, WiFi, VLAN basics, firewall-dependent access - Palo Alto environment)

  • Investigate cross-system issues by validating dependencies (device vs identity vs network) and coordinating with internal teams and vendors

  • Contribute to security and stability through proper configuration, policy enforcement, and endpoint protection practices

  • Support L1 and collaborate with senior engineers - bringing structure, clarity, and ownership in a fast-paced environment

  • Work on high-visibility infrastructure, integration, and enablement initiatives, contributing to value delivery projects and continuous innovation across the organization

  • Actively contribute to reducing ticket volume by improving systems, automation, and processes

•  
• Real engineering exposure
• Growth path toward senior roles
• Opportunity to shape IT systems in a scaling company
• Work in a structured and high-impact team

Benefits

Perks of being one of us: 

• Competitive salary and social benefits

• Growth opportunities — learn from experts, expand your craft, work across industries 

• Be part of something beyond work: culture, values, impact 

How to Apply / What Happens Next: 

1. Send us your CV by hitting the “Apply” button. 

2. You will hear from one of our Spotters within 5 business days with the next steps. 

3. Meet us on MS Teams and tell us what excites you.  

4. Next stage could be a test or a task - we want to see what you DO (not just what you say) 

5. Along this journey and depending on the role you are applying for, prepare to meet either your future leader or our Head Honcho! 😉 

Interest piqued? Join us! 

WorkNomads — A Nation Without a Country 

We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are.