Dispatcher
NEOH Bonsky Heating, Cooling & Plumbing
NEOH Bonsky Heating, Cooling & Plumbing is looking for an experienced Dispatcher to join our growing team. This role is critical to the success of our operation and serves as the communication hub between our customers, technicians, and office team.
We're looking for someone who thrives in a fast-paced environment, is highly organized, customer-focused, and understands the importance of keeping technicians productive while delivering an exceptional customer experience.
What You'll Do
- Schedule and dispatch HVAC and plumbing service technicians efficiently throughout the day
- Monitor technician routes and adjust schedules as needed
- Communicate with customers regarding appointment status and scheduling updates
- Work closely with technicians, managers, and office staff to maximize productivity
- Maintain accurate records and customer information in ServiceTitan
- Assist in managing daily call volume and scheduling priorities
- Provide exceptional customer service with every customer interaction
- Support company goals through effective communication and organization
What We're Looking For
- 2-3+ years of dispatching experience in an HVAC, plumbing, or home services company
- Hands-on ServiceTitan experience is required
- Strong customer service background
- Excellent communication skills
- Highly organized with strong attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Reliable, dependable, and team-oriented
- Positive attitude and willingness to help wherever needed
Compensation & Benefits
- $50,000 - $60,000 annually, based on experience
- Medical, Dental, and Vision Insurance
- Paid Time Off and Paid Holidays
- 401(k)
- Ongoing training and development
- Career growth opportunities
- Supportive team environment
If you're an experienced dispatcher who knows ServiceTitan, enjoys helping customers, and wants to be part of a growing home services company, we'd love to hear from you.
Job Type: Full-Time
With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence. Backed by Goldman Sachs, Sila Services’ distinctive strategy focuses on exceptional talent development, commercial excellence, technology innovation, and delivering WOW results to every team member and customer. While we are one of the largest companies in our industry, our goal is not to be the biggest, but rather to be the best. The best place for top talent. The best place for customer satisfaction. The best place for a strong, positive, people-focused culture. The best place for continuous growth of the business and our people.
Key team members
Eugene Malinowski
Kyle Johnson
Rachael Walls, CPA
Michael Rafferty
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