Closely monitor all post-loan cases and identify overdue repayment to minimise credit losses from time to time
Perform phone dunning and/or reminder message to delinquent clients in professional manner
Communicate and monitor performance of appointed external parties including debt collection agencies, etc.
Liaise with different internal parties in resolving disputes and outstanding accounts
Prepare debt collection status report
Provide general administration and clerical support to the team
Handle enquiries related to collection matters
Participate in ad-hoc projects as assigned

Requirements

Tertiary education, or equivalent qualifications at HKQF level 3
Minimum 1 year working experience in sales support or customer service, preferably in credit control and debt collection operations
Proficiency in both English and Chinese
Strong self-motivation, with ability to work independently and under pressure
Good interpersonal, negotiation and problem-solving skill
Maintain a positive, empathetic and professional attitude toward customers at all time
Proficiency in MS Office
Immediate available is highly preferred

Benefits

Credit Control Assistant (Debt Collection)