Assistant Vice President, Operations Manager (MADE Campus)

The Asset Management Property Operations Department is responsible for protecting and enhancing the value of City-owned real estate assets and serving the operational needs of tenant businesses. In addition, the Department assists EDC in the allocation of resources among its properties.

Position Overview: The Assistant Vice President (AVP), Operations Manager will support the day-to-day operations of the Bush Terminal/MADE campus in Sunset Park, ensuring the campus operates efficiently, safely, and in alignment with organizational standards. This role will serve as a primary onsite contact for operational activities and will independently manage and oversee daily campus operations, maintenance coordination, vendor services, tenant requests, and operational priorities with limited supervision.

The AVP Operations Manager will work closely with internal teams, field staff, and third-party vendors to support operational readiness, maintenance coordination, campus events, and tenant occupancy needs. This position requires strong organizational, communication, and problem-solving skills, as well as the ability to work autonomously onsite, exercise sound judgment, and manage multiple priorities in a fast-paced environment.

Flexibility to support nights, weekends, holidays, and emergency response coverage is required.

Essential Duties and Responsibilities:

Daily Operations

• Independently oversee daily onsite operational activities and proactively address issues impacting campus operations, safety, or tenant experience at the Bush Terminal/MADE campus.
• Coordinate work orders, maintenance requests, inspections, repairs, and cleaning services.
• Assist with campus readiness activities, onboarding coordination, tenant occupancy preparation, and operational logistics.
• Monitor campus conditions and help ensure the property remains clean, safe, and well maintained.
• Track inventory levels and coordinate supply purchases as needed.

Tenant Relations

• Respond to tenant requests and assist with issue resolution in a timely and professional manner.
• Partner with Portfolio Management and other internal teams to communicate project updates and operational information.
• Assist with coordinating tenant move-ins and move-outs while ensuring compliance with building procedures and operational requirements.

Vendor & Contract Coordination

• Coordinate with janitorial, security, maintenance, and specialty vendors to support daily campus operations.
• Monitor vendor performance and assist in ensuring service expectations are met.
• Help coordinate contractor scheduling, access, and operational activities onsite.
• Serve as a liaison between vendors, tenants, and internal stakeholders as needed.

Budget & Administrative Support

• Track operational expenditures and support invoice processing and budget management activities.
• Support the preparation of operational reports, forecasts, and project tracking.
• Identify opportunities to improve efficiency and support cost-effective operations.

Safety & Operations Support

• Assist with maintaining operational and safety procedures across the campus.
• Support emergency response coordination and operational communication efforts when needed.
• Monitor operational issues that may impact building services or tenant operations.

Staff Coordination

• Exercise independent judgment in coordinating onsite resources, operational priorities, and response activities.
• Coordinate daily assignments and activities for field staff and mechanics.
• Support scheduling and operational coverage for onsite teams.
• Assist with monitoring work quality, productivity, and adherence to operational procedures.

Work Location & Schedule

• This is a fully onsite position requiring a five-day-per-week presence at the Sunset Park Campus, with occasional travel to the main office at One Liberty Plaza. The work schedule may include evenings, weekends, and holiday coverage based on operational needs and management approval.
• This position is required to support campus operations during emergency conditions, including snow and weather-related events, when necessary. This may include after-hours, early morning, or weekend response to ensure campus safety and accessibility.

Qualifications:

• Bachelor’s degree in Facilities Management, Business Administration, or a related field, or equivalent experience.
• At least 5 years of experience in facilities operations, property operations, maintenance coordination, or building management.
• Demonstrated ability to work independently, make operational decisions, and manage onsite activities with minimal supervision.
• Proven ability to prioritize competing operational demands while maintaining a high level of accountability and responsiveness.
• Prior experience coordinating vendors, contractors, or field operations.
• Ability to communicate clearly and professionally in both written and verbal formats.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Valid driver’s license required.
• Availability to support occasional evening or weekend operational needs as required.
• Ability to establish New York City residency within 180 days of employment.