Health Center Manager

SUMMARY

The Health Center Manager is responsible for the overall operations of the health center.  The Health Center Manager works with providers, health center staff, and the operations leadership team to ensure excellent quality of care and service, efficient utilization of resources, compliance, and strong financial performance.  The Health Center Manager also works with other departments across the affiliate to promote the mission of Planned Parenthood Southeast (PPSE) within the community.

ESSENTIAL RESPONSIBILITIES

Health Center Management

• Operates the health center in accordance with the Planned Parenthood Medical Standards and Guidelines, PPSE policies and procedures, and all applicable state and federal regulations 

• Ensures efficient operations of all aspects of the health center including patient care, customer service, patient experience, and compliance

• Supports and trains staff to ensure full proficiency and competency in staff’s respective roles 

• Provides direct patient service as appropriate to meet demand or in cases of the absence of a health center staff

  • Front office: check-in, check-out, customer service

  • Back office: intake, medical history, consenting, education, laboratory

  • Advanced services (if applicable): ultrasound, products of conception

• Manages the overall facility and center equipment, including ensuring the building and equipment are clean and maintained in good working condition and repair

• Promotes the growth and development of health center services and staff

• Ensures quality, experience, productivity, volume, revenue, and expense goals are forecasted, tracked, and achieved; develops and implements action plans if goals are off track

• Creates annual plans to ensure the health center stays on track for achieving goals; develops action plans if outcomes are off track

• Assists with marketing the health center and patient outreach and implementation of new services

• Facilitates daily huddles, regular staff meetings, and other meetings as appropriate with staff and clinicians 

• Manages and enforces PPSE organizational and HR policies fairly and consistently

• Serves as an advocate for staff and patients in all settings

• Be forthcoming and truthful in responding to the Alabama Department of Public Health, Georgia Department of Community Health and the Mississippi State Department of Health inquiries and requests for information

• Supply Chain Management

  • Manages all aspect of clinic supplies and inventory and ensures appropriate safeguards for medication access

  • Monitors supply and medication usage to maintain par levels and cost efficiency; promptly reports anomalies through the appropriate management train

  • Completes appropriate reports to reconcile inventory; completes additional reports as needed to ensure inventory is appropriately tracked

  • Reviews supplies received and submit packing slips and invoices to the designated purchasing contact

  • Utilizes PPSE’s purchasing platform to ensure a consistent level of supplies while appropriately managing costs; updates the platform with applicable information as needed

  
  

  Financial Management

  • Manages the direct expenses of the health center to ensure fiscal strength of the health center

  • Monitors monthly revenue and expenses of the health center and creates action plans for areas of significant or ongoing variance

  • Works with leadership to develop, implement, and manage cost effective and equitable staffing models

  • Assists with annual budget preparation and provides subject matter input on growth opportunities

  • Uses sound judgement to escalate issues that impact the fiscal health of the health center

  
  

  Quality Management

  • Responsible for the maintenance and completion of the health center annual Compliance, Risk, and Quality Management Clinical Workplan

  • Completes all required audits, drills, reports, and activities on the appropriate timeline

  • Develops action plans for any areas of concern that impact quality, safety, and/or service

  • Works closely with operations leadership and other health center managers to identify, develop, and implement quality improvement initiatives