Role Overview

The Senior Manager, Project Management & Operations, Integrated Channel Marketing (ICM) serves as a senior operational leader responsible for the design, governance, and delivery of project management systems and practices that enable complex, cross‑departmental initiatives across MSF USA. The role owns and matures organization-wide project management infrastructure, tools, templates, and governance models that shape how work is planned, sequenced, and delivered across teams with a focus on fundraising and marketing deliverables.

In addition to overseeing the delivery of intermediate-to-complex, medium‑ and long‑term initiatives, the role functions as an operational integrator across Development and partner departments, aligning stakeholders, managing interdependencies, and mitigating delivery risk. The role carries an organization-wide dependency, where delays or gaps would directly affect cross-departmental, revenue‑critical fundraising initiatives. To sustain delivery at scale, the role provides operational leadership and supervision to project management support, staff, and partners.

Department Accountabilities

Prospecting

Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Donor Cultivation, Engagement and Management

Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.

Fundraising

Secure reliable, sustainable, and efficient resources in alignment with MSF-US commitments.

Brand Positioning

Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Best-in-Class Fundraising Systems and Capabilities

Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.

Roles Specific Outcomes

Project Management Operations & Governance

Lead organization-wide project management systems and governance, including enterprise administration of Asana, by designing and continuously improving shared workflows, templates, and automations that enable consistent, scalable delivery of Integrated Channel Marketing and cross‑departmental initiatives.

Portfolio & Cross-Departmental Delivery

Own end‑to‑end delivery of a portfolio of intermediate to complex, medium‑ and long‑term initiatives by aligning stakeholders, sequencing interdependent work, and coordinating internal teams and external agencies to deliver revenue‑critical outcomes

Operational Leadership, Risk and Issue Management

Provide senior operational leadership by identifying and managing cross‑departmental delivery risks, issues, and dependencies, making informed trade‑offs and advising stakeholders to maintain momentum in complex and ambiguous environments.

Capacity Building & Continuous Improvement

Strengthening organization-wide project management capability by embedding scalable systems, standards, and ways of working that drive continuous improvement in planning, accountability, and delivery effectiveness, for improved marketing and fundraising outcomes.

Portfolio & Cross-Departmental Delivery

Own end‑to‑end delivery of a portfolio of intermediate to complex, medium‑ and long‑term initiatives by aligning stakeholders, sequencing interdependent work, and coordinating internal teams and external agencies to deliver revenue‑critical outcomes

Operational Leadership, Risk and Issue Management

Provide senior operational leadership by identifying and managing cross‑departmental delivery risks, issues, and dependencies, making informed trade‑offs and advising stakeholders to maintain momentum in complex and ambiguous environments.

Capacity Building & Continuous Improvement

Strengthening organization-wide project management capability by embedding scalable systems, standards, and ways of working that drive continuous improvement in planning, accountability, and delivery effectiveness, for improved marketing and fundraising outcomes.

People Management & Delivery Support

Provide direct supervision to the Integrated Channel Marketing Analyst and functional leadership to ICM agency project managers by setting delivery standards, reinforcing governance, and ensuring consistent execution across internal and external teams.

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.

Complexity and Problem-Solving Skills

• Assess and respond to complex, ambiguous situations, exercising judgment that balances competing priorities, delivery risk, and long-term operational impact
• Diagnosing systemic challenges in project delivery and ways of working, designing and implementing scalable solutions that improve efficiency, governance, and cross-departmental coordination.
• Establish operational authority and trust with senior stakeholders, internal teams, and external partners to enable alignment and execution.
• Translate strategic priorities into operational solutions, ensuring project management systems and delivery approaches support MSF USA’s fundraising objectives.
• Subject matter expert with advanced problem-solving and decision-making capability in complex, cross-functional environments
  
  

Behavioral Competencies

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus

Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective

Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation

Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

Strategic Mindset

Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results

Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Ensures Accountability

Holds self and others accountable to meet commitments.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Values Differences

Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Builds Effective Teams

Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Manages Conflict

Handles conflict situations effectively, with a minimum of noise.

Builds Networks

Effectively builds formal and informal relationship networks inside and outside the organization.

Drives Vision and Purpose

Paints a compelling picture of the vision and strategy that motivates others to action.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity

Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Being Resilient

Rebounds from setbacks and adversity when facing difficult situations.

Technical Competencies

Plans and Aligns

Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen

Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy

Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis

The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.

Project Management Skills

The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Organizational Insight

Applying knowledge of MSF-USA and the industry to advance the organization’s goals.

Supervisory Responsibility

• Supervise the ICM Analyst
• Provide functional leadership and oversight to ICM agency project managers
• Manages and coordinates freelancers, agencies, interns, and volunteers as needed.
  
  

Desired Qualifications & Experience

At a minimum the Job Holder should possess:

• Minimum 7 years of successful fundraising experience
• Minimum 2 years of staff management experience.
• Minimum 5 years of project management experience and demonstrated ability to effectively manage complex projects
• Experience with digital project management software, such as Asana, Trello, Workfront, or similar tools.
• Excellent time management and organizational skills.
• Keen attention to detail with ability to track multiple projects at one time.
• Ability to work with a minimum of supervision.

Preferred:

• PMP Training or Certification preferred; but not required
• Experience with non-profits
  
  
  

Travel Requirements

Must be willing to travel for work as needed.

Location

NYC (Hybrid- in office Tuesdays and Wednesdays)

This role is based in New York, where most of the team and operational infrastructure are located. Due to current staffing and budget constraints, we’re unable to support this position in our California office.

Compensation

$101,769 - $152,653; In alignment with MSF USA’s compensation framework, new hires are generally offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity.