Intake Supervisor

Join Our Team at IVX Health!

IVX Health is seeking an Intake Supervisor to lead the day-to-day operations, quality, and performance of the Intake Specialist team supporting patient referral intake and pre-authorization readiness across our infusion centers. This role is critical in ensuring referrals are processed accurately and efficiently to support timely patient access to care and minimize downstream operational and financial risk.

What You'll Do

• Lead & Develop Intake Teams: Supervise, coach, and support Intake Specialists through onboarding, training, performance management, and ongoing development. Reinforce accountability, productivity, and quality expectations across the team.
• Oversee Daily Intake Operations: Manage work queues, task prioritization, and workload distribution to ensure referrals are processed within established turnaround times. Monitor staffing needs and escalate operational risks impacting patient access.
• Ensure Documentation Accuracy & Quality: Validate completeness and accuracy of patient records, insurance information, and clinical documentation prior to authorization submission. Conduct audits and monitor quality metrics to maintain compliance with payer and organizational standards.
• Drive Cross-Functional Coordination: Partner closely with Prior Authorization, Scheduling, Clinical, and Revenue Cycle teams to ensure smooth patient progression from intake through treatment. Serve as an escalation point for complex or high-risk cases.
• Support Process Improvement Initiatives: Identify workflow inefficiencies and recommend improvements to enhance operational consistency, scalability, and patient readiness. Support implementation of standardized processes and system enhancements.
• Maintain Compliance & Risk Management: Ensure adherence to payer requirements, organizational policies, and applicable healthcare regulations. Monitor and address risks related to incomplete documentation, authorization delays, and compliance exposure.
• Operate Effectively in a Remote Environment: Maintain productivity, responsiveness, and data security while supporting a remote team environment.

Essential Competencies & Skills

• Strong understanding of healthcare intake workflows, insurance verification, and prior authorization processes.
• Knowledge of commercial and government payer requirements, including Medicare and Medicaid.
• Demonstrated leadership experience in high-volume healthcare operations.
• Strong coaching, accountability, and team development skills.
• Ability to analyze performance metrics and implement operational improvements.
• Strong organizational, analytical, and problem-solving abilities.
• Effective communication and collaboration skills across departments.
• Proficiency with EMR systems, practice management platforms, and Microsoft Office applications.

Required Education & Experience

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare administration or a related field preferred.
• 3–5 years of experience in healthcare intake, patient access, prior authorization, or revenue cycle operations.
• Previous lead or supervisory experience preferred.
• Experience working with commercial and government payers, including Medicare and Medicaid.