We’re building the future of how the world communicates.
Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.
Join us and be part of a team that is not just keeping up with the digital future but is leading the way.
Job Summary
We are seeking an experienced Program Manager to lead large-scale, end-to-end (E2E) Business Support Systems (BSS) transformation programs within the telecommunications domain. This role is responsible for driving complex, multi-stream initiatives spanning CRM, billing, order management, and customer experience platforms, ensuring seamless integration across the telecom ecosystem. The ideal candidate will bring strong telecom domain expertise, proven program delivery experience, and the ability to manage cross-functional teams, vendors, and stakeholders in a fast-paced environment.
Responsibilities
- Lead and manage E2E BSS transformation programs from strategy through execution and delivery
- Define program roadmap, scope, milestones, and success criteria aligned with business objectives
- Manage interdependencies across systems and ensure seamless E2E integration
- Drive Agile, Waterfall, or hybrid delivery models as appropriate
- Act as the primary point of contact for senior stakeholders (CxO level, business heads, vendors)
- Facilitate governance forums, steering committees, and executive updates
- Align program outcomes with business KPIs such as revenue growth, churn reduction, and customer experience\
- Drive organizational change, adoption, and business readiness
- Ensure smooth transition from legacy systems to modern BSS platforms
Skills and Experience
- 10–15+ years of experience in telecom/IT, with at least 5+ years in program management
- Proven track record delivering large-scale BSS transformation programs in telecom
- Strong understanding of telecom architectures, including OSS/BSS ecosystems
- Experience with leading BSS platforms (e.g., Amdocs, Netcracker, Ericsson, Oracle, etc.)
- Expertise in program management methodologies (PMI, PRINCE2, Agile frameworks)
- Strong leadership and decision-making skills
- Excellent stakeholder and communication skills
- Deep understanding of telecom business processes (order-to-cash, trouble-to-resolve)
- Ability to travel
- Fluent in Japanese
Education
- Bachelor’s degree in Engineering, IT, Telecommunications, or related field
#LI-RC2
Netcracker Technology, a wholly-owned subsidiary of NEC Corporation, has the expertise, culture and resources to help service providers around the world transform their businesses to thrive in the digital economy. Our innovative solutions, value-driven services and unbroken delivery track record have enabled our customers to grow and succeed for more than three decades. With the latest technological advancements in key areas including 5G monetization, AI, automation and vertical industries, we help service providers to reach their transformation goals, advance their telco to techco evolution and realize business growth and profitability.
Key team members
Eddie S.
Ante Rupcic
Mark Veasey
Rohit Aggarwal
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