Implementation Project Manager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a fast-growing marketing intelligence platform that helps leading consumer brands measure and optimize the true incremental impact of every marketing dollar. Their platform leverages marketing mix modeling (MMM) to ingest data from dozens of advertising, retail, and ecommerce sources — including Meta, Google, Amazon, TikTok, Walmart Connect, Shopify, Snowflake, and BigQuery — delivering fast, accurate, daily-refreshed measurement and budget recommendations to brands. Their Customer Success team is the engine that turns data connections and models into real client outcomes, and they are scaling rapidly to meet growing enterprise demand.

Role Overview:

The Implementation Project Manager is the client-facing operator who makes implementations feel organized, predictable, and well-run from day one. This role owns the project plan, timeline, calendar, status updates, and day-to-day client communication during onboarding, while keeping the internal cross-functional machine — spanning Customer Success, Solutions Engineering, Data Engineering, and Data Science — moving so nothing stalls between handoffs. The Implementation Project Manager partners closely with the Solutions Engineer on each account, translating technical plans into clear, sequenced workstreams that drive client-side execution and ensure every commitment is tracked, communicated, and closed.

Fully Remote (Work from Home) | 9AM - 5PM EST

Key Responsiblities:

Client-Facing Project Management

• Own the implementation project plan for every new client — milestones, owners, dates, and dependencies — and keep it current throughout onboarding.

• Serve as the client's day-to-day project contact during onboarding: scheduling, follow-ups, weekly status notes, and providing a clear answer to "where are we and what's next."

• Drive client-side execution — chase OAuth grants, API keys, Google Sheets template population, Snowflake/BigQuery share invites, and stakeholder availability — so technical work is never blocked on a forgotten client task.

• Translate the Solutions Engineer's technical findings and asks into plain-language client communications that are clear, actionable, and confidence-building.

Internal Cross-Functional Coordination

• Act as the operating system that keeps onboarding and ongoing platform work moving across Customer Success, Solutions Engineering, Data Engineering, and Data Science.

• Maintain a single source of truth for every onboarding client: lifecycle stage, next action owner, and what is blocking time-to-value.

• Run the weekly working session between CS and the Integrations team — surface stuck tickets, confirm ETAs, and equip the CS team with the talking points they need for client conversations.

• Manage the Jira workflow on behalf of CSMs: open tickets scoped by the Solutions Engineer, route them to the right owner, chase status, and close the loop with the CSM.

Ongoing Account Project Management

• Continue to project-manage in-flight work after go-live — new connector additions, connector migrations (e.g., Amazon Vendor Central, Walmart Connect API), model refreshes, and custom data requests — so CSMs are not also acting as PMs.

• Drive the client-facing resolution loop when a connector breaks or needs reauth: schedule the call, send reminders, track the fix, confirm it landed, and communicate the outcome.

• Produce client-ready project recaps and status summaries for QBRs, executive updates, and renewal conversations.

Process, Documentation & Visibility

• Build and maintain the onboarding tracker, portfolio status dashboards, and lightweight tooling in Notion, Vitally, and Google Sheets that give CS real-time pipeline visibility.

• Own the implementation playbook, kickoff templates, status-update templates, and client-facing collateral — keeping them current as the platform evolves.

• Surface recurring process friction and partner with the Solutions Engineer and Integrations Lead on systemic fixes that prevent the same handoff from losing time twice.

Qualifications — Experience:

• 3–5+ years of client-facing project management or technical program management experience, ideally in B2B SaaS, marketing technology, analytics, or data platforms.

• Active PMP, PRINCE2, CAPM, CSM, or equivalent project management certification.

• Proven track record running kickoff calls, status meetings, and executive updates with mid-market and enterprise clients, with strong written follow-through in email and Slack.

• Demonstrated ability to manage many parallel workstreams simultaneously — instinctively reaching for a project plan, status update, or checklist rather than keeping things in memory.

• Comfortable partnering closely with technical teammates (Solutions Engineers, Data Engineers) without needing to be technical — able to follow technical explanations, ask sharp clarifying questions, and translate findings for non-technical clients.

• Excellent written and spoken English; role runs almost entirely in client calls, Slack, Jira, Notion, and email with U.S. clients and internal teammates.

  Qualifications — Skills:

• Strong organizational instincts — you create structure where there is none and keep complex, multi-party projects on track without being asked.

• Clear, confident communicator who can write a crisp status update, run a focused meeting, and translate ambiguity into action items.

• Proactive ownership mindset — you chase the open loop, flag the risk early, and close the thread rather than waiting for someone to ask.

• Comfortable operating in a fast-moving, high-growth environment where processes are still being built and your input shapes the playbook.

• Collaborative partner to technical teammates — you respect the SE's domain, ask good questions, and make their work land better with clients.

• Familiarity with Jira workflows and dashboards, Notion, HubSpot, and modern CS tooling such as Vitally or Gainsight is a strong plus.

• Exposure to data connectors, API integrations, or data warehouse projects — enough that vocabulary like Fivetran, OAuth, Snowflake share, schema, and reauth feels familiar.

• Comfort using AI-assisted tools such as Claude, ChatGPT, or Granola to accelerate personal workflow; the team uses AI heavily and expects every hire to do the same.

What Success Looks Like:

• Every active onboarding client has a current, accurate project plan with clear owners and next steps — no client is ever uncertain about where they stand or what comes next.

• CSMs spend their time on relationships and value delivery, not chasing tickets or writing status updates — because the Implementation Project Manager has that covered.

• Internal cross-functional handoffs between CS, Solutions Engineering, Data Engineering, and Data Science happen on time and without dropped balls, because there is a single operating system keeping everything visible.

• Implementation playbooks, templates, and trackers are maintained and adopted by the team — and when a process repeatedly breaks, a fix is proposed and implemented.

• Clients going through onboarding describe the experience as organized, responsive, and professionally run — even when technical complexity is high.

This is a high-leverage opportunity to join a cutting-edge marketing analytics company at an inflection point in its growth, stepping into a newly created role that sits at the intersection of client success, technical delivery, and operational excellence.