Automation Engineer (RPA/RMM)

About the Role

We are seeking a proactive and solutions-focused Automation Engineer to lead the design, development, and optimisation of automation solutions within a modern IT services environment. This role is focused on identifying process improvement opportunities, reducing manual workloads, and implementing scalable automation frameworks that enhance service delivery and operational efficiency.

You will work closely with service desk, operations, and leadership teams to deliver measurable business outcomes through workflow automation, process optimisation, and continuous improvement initiatives. This opportunity is ideal for someone who enjoys solving complex operational challenges and building automation solutions that create lasting impact.

About the Client

You will be working with a forward-thinking technology services organisation that specialises in delivering secure, scalable IT solutions to growing businesses. The company places a strong emphasis on automation, cloud technologies, and service excellence, helping clients transition from reactive support models to proactive, highly efficient operations.

The organisation is driven by a culture of innovation, accountability, collaboration, and continuous improvement, investing heavily in automation and intelligent technologies to enhance both customer outcomes and internal operational performance.

Experience & Industry Background

Technical Skills & Platforms

• Hands-on experience with automation and orchestration platforms such as Rewst, Kaseya, or similar technologies
• Strong understanding of Microsoft Azure and Microsoft 365 environments
• Experience working with IT service management and service desk platforms
• Solid networking fundamentals and troubleshooting capabilities
• Experience with onboarding and offboarding automation processes is highly desirable
• Familiarity with MSP toolsets, service delivery platforms, and operational systems is advantageous

Process Improvement & Documentation

• Strong documentation and process design experience
• Ability to create process maps, workflow documentation, and knowledge base articles
• Experience developing reusable automation frameworks and operational best practices
• Strong focus on quality, scalability, and continuous improvement

Communication & Personal Attributes

• Excellent written and verbal communication skills
• Strong stakeholder engagement and relationship-building capabilities
• Analytical and detail-oriented problem solver
• Ability to work independently while collaborating effectively across teams
• Adaptable and comfortable working within fast-paced and evolving environments