Technology Business Analyst

We know you’ll Google us before applying, so let’s keep this brief. At Optima Legal, we are a specialist property law firm, with an Alternative Business Structure (ABS) status.  We are proud to be a conveyancer of choice for 8 out of 10 major banks and lenders in the UK and have more than 300 UK-based employees who deal with thousands of conveyancing transactions between them every day.  The team is led by a group of experienced, specialist solicitors who are equipped to handle the most complex of remortgage transactions.

 

Great question! We pride ourselves on attracting, developing and retaining a diverse range of people in an equally diverse range of roles and specialisms – who together achieve outstanding results. Our transparent approach and open-door policy make Optima Legal a great place to work and as our business expands, we are looking for ambitious, talented people to join us.

We're looking for a proactive and experienced Business Analyst to join our Technology team on a fixed-term contract until October 2027.

Reporting to the Change & Delivery Manager, you'll play a key role in delivering business and technology change across Optima Legal. Working closely with stakeholders across the business, Development teams and Change colleagues, you'll help identify opportunities for improvement, define requirements, support project delivery and ensure solutions deliver measurable business value.

This is an exciting opportunity for someone who enjoys solving problems, driving continuous improvement and working on a varied portfolio of change initiatives in a fast-paced environment.

As our Business Analyst, you'll:

• Gather, analyse and document business and functional requirements for projects, change requests, BAU enhancements and client onboarding activities
• Conduct impact assessments for system and process changes
• Analyse existing processes and identify opportunities for improvement and efficiency
• Support the successful delivery of small to medium-sized projects and change initiatives
• Work collaboratively with business and technology stakeholders to define and implement solutions
• Facilitate workshops and stakeholder discussions to capture requirements and drive outcomes
• Measure and track business benefits to ensure value realisation
• Produce clear and concise documentation for both technical and non-technical audiences
• Support testing activities and coordinate User Acceptance Testing (UAT)
• Work with internal training teams to support project-related training requirements
• Provide regular progress updates and reporting to stakeholders
• Assist with problem resolution and contribute to continuous improvement initiatives

Essential

• Previous experience working as a Business Analyst
• Strong requirements gathering, analysis and documentation skills
• Excellent communication and stakeholder management skills
• Experience facilitating workshops and engaging with diverse stakeholder groups
• Strong analytical and problem-solving capabilities
• Ability to confidently communicate with both technical and non-technical audiences
• Experience identifying and investigating software and system issues
• Ability to work effectively both independently and as part of a team
• Proficiency in Microsoft Office applications including Word, Excel and PowerPoint

Desirable

• Degree-level qualification
• Professional Business Analysis certification
• Knowledge of business change methodologies, techniques and tools
• Experience working within a legal services environment
• Experience with Legal Case Management systems
• Understanding of Agile and/or Waterfall delivery methodologies
• Knowledge of the remortgage process
• Experience using AI tools to support analysis, delivery or process improvement

You'll be someone who:

• Thrives in a fast-paced and evolving environment
• Builds strong relationships and earns trust across all levels of the business
• Can translate technical concepts into clear, accessible language
• Is highly organised and able to manage competing priorities effectively
• Takes a proactive and pragmatic approach to problem solving
• Enjoys collaborating with cross-functional teams to achieve shared goals
• Has a continuous improvement mindset and a passion for delivering positive change
• Remains resilient and adaptable when navigating ambiguity and change

Sounds like you? 

We at Optima Legal are ready so if this role sounds like you apply today. 

 

 

GDPR Compliance