Experience Without Limits. Come shape the future of brand experience.

At Jack Morton, we create, and build, head-turning, smile-inducing, impact driving brand experiences. We exist to redefine what experiential can achieve, helping clients unlock the full value of experiences.

That takes a team that’s bold, curious, and acts as one - building on ideas, pushing boundaries, and showing up for each other. Here, you’ll do your best work, grow fast, and collaborate across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what’s next, boldness raises the bar, and we win together. Where ownership is expected, egos are left at the door, and the work reflects the people behind it.

Experience without limits — in your work, your growth, and your impact.

We are looking for a Congress Account Lead

Job purpose:

The Congress Account Lead will be responsible for leading and supporting key pharmaceutical accounts as defined by the business along with performance against key KPI’s and financial targets.

Key responsibilities and accountabilities:

Client/ Account Management

Ownership, development & strategic implementation of Key Stakeholder relationship management
Supporting the Account Director in the development & strategic implementation of client retention strategy
Development & implementation of new business (existing client) strategy and targets
Development & implementation of amplification service strategy
Delivery of all client SLA’s / KPI’s for allocated accounts
In conjunction with the Account Director, preparation, and timely delivery of allocated RFP responses
Ownership, preparation, and timely delivery of stakeholder proposals
Ownership and delivery of new client on-boarding initiatives
Ownership and delivery of all allocated client business reviews
Preparation and delivery of client feedback & case studies (both internally & externally)

Project Management

Support on complex projects as determined by the Account Director
Oversee project management of allocated client projects
Joining key project calls and planning meetings as and when required

Budget Reconciliation & Finance Management

Delivery of profit maximisation targets
Overall responsibility for client budgets and event profitability
Development of ongoing review of commercials & pricing initiatives
Management & delivery of GM targets

Resource Management

Management of resource allocation to job
Management of direct report holidays
Input of timesheet activity on a weekly basis

People Management

Working with the Associate Director Talent Management, monitor development plans for all team members taking into account:
- Current Skills Analysis
- Training Needs Analysis
- Individual’s Needs & Desires
- Development Planning Strategies
Develop, mentor and coach all direct reports ensuring periodic meetings to discuss progress and review development plans
Provide consistent leadership, motivation and direction to all team members

General

Work collaboratively with Peers and all teams to ensure effective delivery of all client projects, including travelling on site as required
Attend company training days and meetings as required
Undertake any additional task as required to support the business

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Congress Account Lead

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Jack Morton Worldwide