Program Manager

Rockstar is recruiting for an award-winning platform that helps families navigate their child’s educational journey. This platform enables parents to find, apply, and register for schools and programs using a common application system with saved profiles. It also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students.

Location: San Francisco, CA or Boston, MA (Semi-remote organization with hubs in both cities)

Role Overview

The Client Services team is expanding to serve new and existing charter school clients. The ideal candidate has hands-on experience in charter school enrollment/operations and is also technically adept — someone ready to share their expertise and best practices with others while also eager to go deep into software configurations and data analysis.

Responsibilities

• 60% Implementation – Lead implementation projects with new charter customers, developing and managing the project plan and deliverables.
• 15% Customer Support – Directly support multiple customers post-launch with their use of the platform, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.
• 15% Business Development – Support efforts to bring in new clients and expand relationships with existing clients.
• 10% Operational – As a growing startup, everyone pitches in to do whatever it takes to build the organization.

Qualifications

• Core Competency: Strength and experience in each of the above job responsibilities.
• Professional Experience: 4+ years of professional experience, at least 2 of which are in PK-12 charter school/CMO operations or administration.
• Project Management: Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal.
• Customer-Centric Mindset: Creative problem-solving skills; proven record of negotiating competing (and conflicting) stakeholder perspectives; ability to balance customer requests with product priorities and business needs.
• Quantitative Skills: Experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience.
• Commercial Comfort: Comfort with engaging in sales and marketing functions: leading product demos, boothing at events, managing account renewals, discussing expansion opportunities with existing clients, and so forth.
• Communication: Excellent communicator, including written and oral.
• Startup Alignment: Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats.
• Mindset: Among the best at what you do with a growth mindset and desire to constantly improve.
• Values: Passion for education, equity, and social impact.
• Eligibility: Legal ability to work in the US and willingness to work continental US hours.

Nice To Haves

Strong preference for candidates with one or more of the following skillsets:

• Experience with student enrollment and/or student recruitment.
• Experience managing multiple clients simultaneously.
• Experience collaborating with technical teams (e.g., software engineering, IT).
• Experience with a statistical software package (e.g., Stata, SAS, SPSS, R).