CX Enablement Partner (AI)

Asana is looking for a strategic and action-oriented Enablement Partner to join our CX Enablement team, specifically focusing on CX-wide AI and program enablement. In this role, you will lead high-impact, cross-functional initiatives that empower our Customer Experience organization to leverage AI and emerging technologies to their highest potential. You will partner closely with CX leadership to translate corporate AI goals into actionable execution plans, ensuring our teams are enabled to drive world-class customer value in an AI-first world. This role is critical to evolving our customer journey and driving operational excellence at a global scale.

This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Lead the end-to-end lifecycle of complex CX AI enablement initiatives, from initial strategy and content development to global cross-functional execution.
• Consult with CX leadership to prioritize AI enablement initiatives that align with broader corporate strategy and overarching organizational goals.
• Design and facilitate diverse training experiences, including AI Foundational Enablement and AI Product enablement, ranging from interactive workshops to scalable, self-serve modules.
• Partner with stakeholders to build & deploy AI and program enablement driving productivity enhancements & field readiness.
• Establish a consistent CX AI communication "drumbeat" and roadmap to ensure regional and global teams are proficient in evolving AI capabilities.
• Partner with Sales Enablement and Product Marketing to influence the development of revenue-wide AI enablement materials and amplify customer-centric value narratives.
• Drive the evolution of the CX Customer Journey by updating AI engagement touchpoints, including consumption transition and AI consulting skills for the field.
• Leverage data and insights to track enablement program performance and surface recommendations that enhance productivity and field readiness.

About you

• Experience in AI Enablement and demonstrates curiosity about AI tools and emerging technologies to drive scale and productivity across the organization.
• Proven experience leading high-impact, cross-functional initiatives and operational scaling in a SaaS environment for the past 4+ years.
• Expertise in developing structured, repeatable enablement driven from complex, high-level strategic priorities.
• Experience in enablement program management with a focus on business analysis and driving operational excellence.
• Experience with change management and a track record of successfully aligning diverse, cross-functional stakeholders.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $120,000 - $136,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations.

#LI-Hybrid