Fixed Term Housekeeping Supervisor

Are you a fan of routine and class yourself as a bit of a 'clean-freak'..?

We need someone to support our Head Housekeeper, on a fixed term to cover maternity leave, and their team to keep all aspects of the housekeeping department running smoothly, ensuring our high standards are exceeded to deliver remarkable guest experiences.

You’ll be capable of managing the day-to-day departmental operation including ensuring we are properly staffed and supervised as required, and that all rooms are cleaned according to the expected company standards, guaranteeing maximum comfort to our guests.

As the Housekeeping Supervisor, your main duties will be:

- Making sure the quality of our housekeeping services are always superb: we have standards - but it’s down to you and the team to make the rooms and public areas look their best for our guests

- Managing day-to-day staffing needs, planning and assigning work to team members fairly

- Supporting with routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction

- Supporting the Head Housekeeper to develop the team and improve their performance through coaching and feedback, identifying good performance and recognising it as required

- Being ready to resolve any Housekeeping related issues, stock control, HR processes and training, payroll etc.in the absence of the senior Housekeeping team

The ideal candidate will have:

- Previous experience in a supervisory hotel housekeeping position

- Attentive, professional customer service skills & a team-working champion!

- The ability to manage a team with a 'leading from the front' approach

About the hotel

Located in Newcastle Quayside right in the heart of this vibrant city, Copthorne Hotel Newcastle is the perfect base from which to explore. As the only hotel in Newcastle city with majority of its 156 hotel rooms overlooking the River Tyne, there’s nowhere better in the city to stay with a Quayside view. The classic Newcastle Quayside hotel has a spacious feel, secure on-site parking and the popular Quay 7 Restaurant, with more restaurants, shops and nightlife just a short stroll away in the hustle and bustle of the town center. For art and music lovers, the Copthorne Hotel Newcastle is ideally situated near the Newcastle Train Station, the Metro Radio Arena, SAGE Gateshead, and the Baltic Arts Centre. Newcastle United Football Club, Beamish Open-Air Museum, the Millennium Bridge, and Newcastle’s only Michelin star restaurant are all also within easy reach.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

·       Group Personal Pension Plan

·       Life Assurance

·       Meals Provided on Duty

·       Employee Discounted Accommodation

·       Employee Discount on Food & Beverage and Hotel Restaurants

·       Friends and Family, (discounted) Accommodation Rate

·       Length of Service related holiday scheme

·       Long Service Awards

·       Employee of the Month / Year

·       Recommend a Friend Scheme

·       Enhanced Paternity Leave

·       Free Car Parking

.... as well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.