Customer Care Onboarding - Netherlands 🇳🇱 and Belgium 🇧🇪 Dutch & Flemish Speaker - Fixed Term Contract: August – December 2026
Qonto
Posted about 9 hours ago
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75.
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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Join us as Customer Care Onboarding Specialist 🇳🇱 & 🇩🇪 to guide Dutch customers through a seamless account opening experience and play a key role in Qonto's expansion into the Netherlands.
You will work closely with Francesca, our Team Leader, and directly impact customer satisfaction and Qonto's success in this strategic market.
📋 Fixed Term Contract: August – December 2026
➡️ What you'll do
- Be a Qonto Ambassador: provide sharp, quick technical support to Dutch customers via email and phone, guiding them through account opening and ensuring a smooth onboarding experience.
- Be the voice of our customers: gather and relay customer feedback to help continuously improve our product and maintain the "WOW" effect our customers love.
- Set up and improve internal processes: update FAQs, dashboards, and macros, and share structured feedback with Ops and Product teams.
- Take ownership: spot anomalies, develop new problem-solving approaches, and keep your team informed.
➡️ What we're looking for
- Experience: Up to one year in customer support or a client-facing role.
- Customer-centric: You show empathy and adapt your communication style to each customer's needs.
- Results-driven: You work toward your daily objectives with strong multitasking skills and a keen eye for detail.
- Communication: Strong written and verbal skills in every interaction.
- Languages: Native or near-native in Dutch & Flemish, and fluent in English.
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
➡️ What we can offer you
- Be part of Qonto's expansion into new European markets in a fast-paced, growth-oriented environment.
- Work in a team that puts cooperation, communication, and continuous improvement first.
- Get hands-on with cutting-edge customer service tools like Zendesk and Notion.
- A hands-on culture where you take on real responsibilities and make decisions from day one.
➡️ Your future manager
- Her background? Francesca is Team Leader for Qonto's Dutch and Belgium team within the Onboarding department. She joined Qonto in May 2021 after managing roles at fast-scaling companies, including French tech Meero.
- What she can bring to you? Francesca brings deep experience in team management and a passion for market-specific customer service. Her team runs on cooperation, communication, and growth — everyone has a seat at the table.
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