Junior Incident Manager (m/f/d)

About Yepoda

Our mission is to bring Clean K-Beauty Innovations, from Korea straight to Europe, UK, and the US - without ever compromising on our values, quality, and sustainability. Our clean, mindfully produced skincare products are made with love in Korea, vegan, cruelty-free, and packed with the best natural and active ingredients.

Founded in 2020 by Sander Joonyoung van Bladel and Veronika Strotmann, Yepoda is a fast-growing beauty start-up based in the heart of Berlin. Our products are available across Europe and, since March 2025, at Sephora Europe – online and in over 250 stores. As a certified B Corp™, we are committed to building a business with purpose. With a team of over 120 brilliant individuals from around the world, we are actively shaping Yepoda’s story every day.

We’re looking for a Junior Incident Manager to join our Operational Excellence team and support the stability, reliability, and continuous improvement of our end-to-end business operations. You will play a key role in identifying, managing, and resolving operational incidents while helping us scale efficiently and sustainably.

Your Role

As a Junior Incident Manager, you will:

• Support the coordination and resolution of operational incidents across key business areas (e.g., Supply Chain, Customer Care, IT Systems, and Logistics).

• Monitor and identify disruptions in processes and escalate issues when needed.

• Drive structured incident management processes, ensuring clear communication, documentation, and post-mortems.

• Maintain incident logs, root cause documentation, and post-mortem analyses to support continuous improvement.

• Assist in defining and improving incident response workflows, SLAs, and escalation paths.

• Support the implementation of preventive measures and optimized SOPs to reduce recurring operational issues.

• Act as a reliable coordination point during incidents, ensuring stakeholders are aligned and informed.

Your Profile

• Education: Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field.

• Experience: 1–2 years in operations, logistics, project coordination, or incident/support roles.

• Technical Skills: Proficiency in Excel or GSheets and familiarity with project management tools (e.g., Notion, Asana, Monday.com). ERP system knowledge is a plus.

• Soft Skills: Strong analytical, coordination, communication, and project management skills.

• Hands-on: Eager to learn, take on new challenges, and move the company forward.

What We Offer

• Dynamic Environment: The opportunity to work in a start-up environment surrounded by a passionate and dedicated team.

• Accelerate Your Career: Take on responsibility from day 1, with room for professional growth and advancement as the company continues to expand.

• Inspiring Workspace: Located in the heart of Berlin's Prenzlauer Berg, a dog-friendly office, with free drinks and snacks.

• Hybrid Working: We understand that sometimes you get more stuff done from home and need a change of scenery.

• We Value Diversity: We seek to build an inclusive workplace that welcomes people from all different backgrounds. A welcoming, international, dedicated team with flat hierarchies and trust by default.

• Employee Discounts: You’ll get to enjoy the Yepoda products at a discount and share it with friends and family to keep your glow going!

• Unique add-ons: Enjoy an Urban Sports membership package to help you stay active and healthy.

Would you like to be part of the team? Then we'd love to hear from you! 🫰✨

Make sure to apply by clicking on the “Apply for this job” button below. Please upload your CV and Cover Letter in English. Our Talent Acquisition team will review your application and get back to you as soon as possible.