Senior Director, US Marketing Operations

Role Summary:

The Senior Director, Marketing Operations leads and actively operates Dyne’s marketing operations function, combining enterprise‑level leadership with hands‑on ownership of critical capabilities. This role is accountable for designing, scaling, and governing marketing operations, while remaining closely engaged in execution, decision‑making, and problem‑solving across high‑impact workstreams.

The Senior Director partners closely with Marketing, Field, Medical, Legal, Regulatory, Compliance, IT, and Commercial Operations to ensure promotional review, customer engagement programs, congresses, meetings, omnichannel enablement, and external funding activities are executed with speed, quality, and compliance. This role directly drives operational outcomes, removes friction, makes portfolio tradeoffs, and builds scalable operating models for future growth.

This role is based in Waltham, MA.

Primary Responsibilities Include:

Enterprise Strategy, Operating Model, and Performance

• Sets direction and owns the enterprise marketing operations operating model across brands and therapeutic areas
• Partners with Finance, Procurement, and IT on resourcing, tools, and integrated planning
• Builds and governs a multi‑year capability roadmap to support launches and portfolio growth
• Drives prioritization, metrics, and performance management across Marketing Operations
• Advises senior leadership on operational performance, risk, and tradeoffs

Promotional Review and External Engagement Governance

• Sets and scales the PRC/MLR operating model, including governance, capacity planning, vendor strategy, and SOPs
• Owns enterprise KPIs and continuous improvement initiatives
• Is accountable for sustained on‑time performance, quality, surge readiness, and cross‑brand prioritization
• Sets enterprise governance for sponsorships and grants, ensuring consistent controls, portfolio visibility, and audit‑ready processes

Customer Engagement Programs: Peer‑to‑Peer, Congresses, Meetings, and KOLs

• Owns portfolio‑level governance for peer‑to‑peer education, including operating standards, compliance guardrails, and vendor oversight
• Partners with Field leadership on execution cadence, capacity planning, and investment alignment
• Oversees portfolio congress strategy and multi‑brand operational integration
• Sets the enterprise approach for KOL engagement operations, including governance, vendor strategy, and policy alignment
• Owns enterprise meeting strategy (e.g., NSMs, POAs), including calendar governance, capacity planning, and cost and quality standards

Print, Fulfillment, and Omnichannel Enablement

• Owns enterprise print and fulfillment strategy, including vendor governance, risk mitigation, and cost‑to‑serve optimization
• Sets omnichannel and field enablement standards across brands, including deployment, taxonomy, measurement, and system integration
• Establishes KPIs for content deployment, adoption, and content health
• Guides cross‑functional execution across Marketing, Medical, Legal, Regulatory, Compliance, IT, and Commercial Operations

Education and Skills Requirements:

• Bachelor’s degree in a relevant discipline required; Master’s degree preferred
• 15+ years of progressive experience in pharmaceutical or biotechnology marketing operations, commercial operations, or related functions, or equivalent experience
• Demonstrated experience leading enterprise‑ or portfolio‑level operating models in highly regulated environments
• Extensive experience with promotional compliance, governance, and risk management across multiple brands or therapeutic areas
• Proven experience leading, coaching, and developing senior‑level leaders and managers
• Strategic, enterprise‑level leader with the ability to define vision, set standards, and govern execution at scale
• Strong judgment in navigating complex, ambiguous operational challenges while balancing speed, quality, and compliance
• Ability to influence senior leaders and executives through clear recommendations, data‑driven insights, and thoughtful tradeoffs
• Deep expertise in portfolio prioritization, capacity planning, and resource allocation
• Strong understanding of cross‑functional interdependencies and integrated commercial systems
• Inclusive, values‑driven leader who models accountability, collaboration, and continuous improvement

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