Front Desk Executive - Robusta

Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers. We provide strategy, design, product, and technology services to prominent businesses and brands, utilizing our go-to-market expertise to facilitate seamless customer experiences and enhance conversion rates.

About the Role

Coworker is seeking a Front Desk & Marketing Executive to serve as the first point of contact for members, guests, and visitors while supporting the day-to-day operations of the space. This role combines customer service, community engagement, administrative coordination, and communication to ensure a seamless experience for Coworker members and visitors.

Key Responsibilities

Front Desk & Customer Experience

• Welcome members, guests, and visitors in a professional and friendly manner.
• Act as the primary point of contact for inquiries, requests, and support.
• Ensure a positive customer experience and maintain a welcoming atmosphere within the space.
• Support the onboarding process for new members and guests.
• Handle workspace and meeting room inquiries and follow up with potential customers.

Operations & Booking Management

• Manage meeting room and workspace bookings and maintain accurate booking records.
• Coordinate schedules to ensure smooth daily operations.
• Track inquiries, leads, and pending bookings through organized reporting tools.
• Support the planning and execution of events, meetups, and community activities when required.

Communication & Marketing Support

• Respond promptly and professionally to WhatsApp, social media, and other customer inquiries.
• Assist with customer communication across multiple channels.
• Support the promotion of events, workshops, and community initiatives.
• Capture basic content during events and assist with community engagement activities.
• Escalate partnership opportunities or critical customer issues to the relevant stakeholders.

Facility Management & Reporting

• Monitor the overall presentation, cleanliness, and functionality of the space.
• Identify and report maintenance or operational issues related to internet, furniture, air conditioning, supplies, or customer experience.
• Coordinate with suppliers and service providers when necessary.
• Prepare regular operational and maintenance reports.

Community Engagement

• Support the growth and engagement of the Coworker community.
• Encourage participation in events and ecosystem activities.
• Gather customer feedback and share insights to improve the member experience.

Requirements

• Strong communication and interpersonal skills.
• Fluency in Arabic and English, both written and spoken.
• Excellent organizational and multitasking abilities.
• Customer-focused mindset with a professional and positive attitude.
• Ability to work effectively in a dynamic and fast-paced environment.
• Proficiency in Google Workspace tools, including Google Sheets and Google Docs.
• Interest in startups, coworking spaces, events, or community building is an advantage.