Senior Growth Analyst

Who we are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The role

We're hiring a Senior Growth Analyst to own the numbers behind how Heidi grows. You'll sit in the data team and partner closely with Sales, Marketing, and Growth, turning a fast-moving stream of go-to-market data into the decisions that set our trajectory.

This is the analyst the GTM org trusts to tell them the truth: what's actually working, what isn't, and where the next dollar of growth comes from. You'll work across the full funnel, from a self-serve signup through to an enterprise close, and own the metrics that connect them.

What you'll do

• Own GTM analytics end to end: pipeline and conversion, revenue and ARR, acquisition and attribution, and our product-led motion.

• Define the metrics that matter. Set what "good" looks like for funnel conversion, CAC and payback, expansion and churn, win rates and forecasting, and activation-to-paid.

• Untangle our two motions. Self-serve and sales-led overlap constantly. Help the business understand where they meet, where they support each other, and where each one wins.

• Build the dashboards, models and AI tooling that let GTM leaders self-serve their own answers, so analysis scales past your own keyboard.

• Run the hard analyses: channel ROI and attribution, segment economics, pipeline health, forecasting, and the "why did this number move" questions that always land on a Friday.

• Translate data into recommendations leaders act on, not Notion docs that get admired and shelved.

• Work in the modern data stack with us (dbt, Databricks, Omni) and raise the bar on how GTM data is modelled and trusted.

What we're looking for

• 4+ years in GTM, revenue, growth or business analytics, ideally in tech or SaaS.

• Strong SQL. You're comfortable in the warehouse and don't wait for someone to pull data for you.

• Fluency with BI and product analytics tools (Omni, Looker, Tableau, Amplitude, Mixpanel, Statsig or similar).

• A real grasp of GTM mechanics: funnels, pipeline, attribution models, ARR/MRR, cohort and unit economics.

• The judgement to tell a product or growth problem apart from a data quality problem, and the rigour to chase the right one.

• Default to building over requesting. When you need a dataset, you'd rather model it than file a ticket.

You should answer yes to most of these

• Can you take a vague "is marketing working?" and come back with an answer leadership can bet on?

• Do you ship insight weekly, not quarterly?

• Are you happy operating without a layer of support staff between you and the data?

• When a number looks wrong, is your instinct to dig in rather than caveat it away?

• Can you wrangle a room of opinionated sales leaders onto a single source of truth, then tell them what the numbers actually say?

The lows can be real: the data can be vague, two go-to-market motions pull in different directions, and the questions rarely wait. If that sounds like a problem worth owning, you'll fit right in.

The Way We Work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us 🚀?

• Flexible hybrid working, with 3 days in the office

• Monthly $150 AUD benefit to invest in your physical and mental wellbeing

• Recharge Days after major milestones and busy periods

• A generous personal development budget of $1000 AUD per annum

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• A one-time home office setup contribution

• 26 weeks paid parental leave for primary carers, 18 weeks for secondary carers

• A fertility support benefit of $10,000 AUD covering IVF, egg freezing or sperm freezing