**This position is fully on-site based out of our Headquarters in Tulsa, OK**

Job Description:

Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.

Job Duties:

- Act as primary customer contact for incoming technical issues

- Gather required information and log into ticketing system

- Implement known solutions from Helpdesk Support Center

- Processes common workflows

- Escalate incidents beyond tier 1 support

Qualifications:

- Education: A+ Certification Preferred

- Experience: 1+ years of relevant experience

- Familiarity with Autodesk products is a plus

- Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service

IT Support Specialist I

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