OfficeTulsa, Oklahoma
**This position is fully on-site based out of our Headquarters in Tulsa, OK**
Job Description:
Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.
Job Duties:
- Act as primary customer contact for incoming technical issues
- Gather required information and log into ticketing system
- Implement known solutions from Helpdesk Support Center
- Processes common workflows
- Escalate incidents beyond tier 1 support
Qualifications:
- Education: A+ Certification Preferred
- Experience: 1+ years of relevant experience
- Familiarity with Autodesk products is a plus
- Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service
- Recommended Skills: Microsoft Office Proficiency, Naturally Organized
Other open roles at Zeeco(6)
Zeeco
View company pageWith thousands of installations worldwide, Zeeco is the number one choice for combustion and environmental solutions, field services, aftermarket parts, and rental equipment.
Key team members
Amy Cavett (Davenport)
Jim Warren
Liz Mattiuzzo
Bob Langstine
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