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Customer Service Representative (copy)

Sila Services·See all Sila Services jobs on Jobr

Posted about 1 month ago

OfficeAugusta, ME
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Customer Service Representative - Augusta, ME
Dave's World, is one of the largest and fastest growing heating, cooling, and plumbing companies, located throughout the state of Maine.
Salary:
  • $20 - $23 per hour + bonuses
    • Schedule: Monday-Friday 8am-5pm
    Basic Function:
  • To cheerfully answer the phone and assist customers with booking jobs, following up on jobs, selling products and/or services, and handling basic customer issues.
  • Daily Duties:
  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.
    • Skill Requirements:
  • Develop a proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible and great attitude on life.
    • Salary:
  • $20-$23/hr+ Bonuses
  • Deliver Wow Service
  • Honesty and Integrity
  • Empathy
  • Resourceful
  • Attention to Detail
  • Happiness
  • Committed to Growth and Learning
  • Working Environment:
  • Standard office
  • Temperature controlled
  • Sitting/standing desk

    • Other open roles at Sila Services(6)

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    Plumbing Service Technician
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    See all Sila Services jobs on Jobr
    Job details
    Workplace
    Office
    Location
    Augusta, ME
    Sila Services logo
    Sila Services
    View company page

    With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence. Backed by Goldman Sachs, Sila Services’ distinctive strategy focuses on exceptional talent development, commercial excellence, technology innovation, and delivering WOW results to every team member and customer. While we are one of the largest companies in our industry, our goal is not to be the biggest, but rather to be the best. The best place for top talent. The best place for customer satisfaction. The best place for a strong, positive, people-focused culture. The best place for continuous growth of the business and our people.

    WebsiteLinkedIn

    Key team members

    Eugene Malinowski

    Eugene Malinowski

    Kyle Johnson

    Kyle Johnson

    Rachael Walls, CPA

    Rachael Walls, CPA

    Michael Rafferty

    Michael Rafferty

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