Job Overview
We are looking for a highly motivated Business Insights Analyst I to join our Customer Analytics team. In this role, you will help uncover customer insights, support data-driven decision-making, and contribute to initiatives that improve customer experience, retention, and lifetime value. This is an excellent opportunity to build strong analytical skills and gain exposure to cross-functional projects in a collaborative environment.

What You’ll Do

Assist in analyzing customer behavior, business performance, and market trends to identify patterns and opportunities
Help create and maintain dashboards and reports to monitor key business metrics and trends
Support cross-functional teams by providing data for strategic initiatives and operational improvements
Assist in translating data into clear, actionable insights and visualizations for team members and stakeholders
Support data quality efforts by working with data engineering and analytics teams to ensure accurate and accessible data
Participate in A/B tests, segmentation analysis, and other data experiments under guidance from senior analysts
Contribute to projects that enhance customer experience and business outcomes

What We’re Looking For

Bachelor’s degree in a quantitative field (e.g., Statistics, Economics, Finance, Data Science, Business Analytics)
0–2 years of experience in a business analyst, data analyst, or similar role (internships and relevant coursework welcome)
Basic proficiency in SQL, Excel, and data visualization tools (Power BI, Tableau, or Looker)
Strong problem-solving skills and intellectual curiosity
Ability to communicate data findings clearly to non-technical audiences
Collaborative team player with a proactive, self-starter mindset
Strong organizational skills and ability to manage multiple tasks and priorities
Eagerness to learn and grow within the analytics and customer insights space

Preferred Qualifications

Familiarity with CRM platforms or customer data platforms (CDPs)
Exposure to cloud-based data environments (e.g., Databricks, BigQuery)
Interest in working in a B2B SaaS or Fintech environment
Experience with agile project environments or working alongside product teams

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.

Who you are:

A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you’ll get:

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:

18 days PTO*
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare

High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents

401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange**
Discounts on Pet, Home, and Auto insurance
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250***
Hybrid Workplace Flexibility
Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year

**Must be full-time for at least 3 months

***Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer.

Business Insights Analyst I

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Job details

AvidXchange, Inc.