HR Services Advisor

Please Note: This is a remote position available in the state(s) listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR

At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

About Us

Our mission is simple: we set people free to do meaningful work. People love our software and it turns out they love working here too. We’ve been recognized as a Best Company to Work For, and we’re proud of building tools that make HR easier, better, and more human.

We are now growing a suite of paid advisory services that help our customers solve complex HR challenges and reach their goals faster. We’re building a new go-to-market motion for these services, and we’re looking for someone ready to help us shape it.

Essential Job Duties

The HR Services Advisor is a consultant and builder role focused on helping BambooHR customers identify and address meaningful HR challenges and opportunities through our services.

In this role, you will lead consultative conversations with customers, asking the right questions to uncover HR pain points, surface opportunities for improvement, and guide customers toward the right solutions. You will not rely solely on stated needs, but instead help customers clarify, prioritize, and understand what matters most.

You will play a key role in moving customers from initial conversations to active services engagements while helping shape how BambooHR services grow and scale.

You will:

• Lead consultative discovery: Engage customers in structured conversations that uncover HR pain points, identify root challenges, and surface opportunities to improve their people operations
• Nurture and convert: Actively manage and advance customer relationships with clear accountability for progressing identified HR needs into paid services engagements
• Shape the problem and path forward: Help customers clarify, prioritize, and understand the impact of their HR challenges and opportunities, guiding them toward the most relevant solutions
• Connect customers to the right services: Position and align BambooHR’s HR services, including HR Consulting, Technical Services, and Managed Payroll, to meet customer needs and expand adoption across the BambooHR services portfolio
• Build awareness: Develop and execute targeted approaches to increase visibility and understanding of our services offerings
• Collaborate across teams: Partner with Marketing, Sales, and CX to shape messaging, campaigns, and materials that highlight services value
• Test and iterate: Run and scale experiments to identify what drives engagement and conversion
• Drive engagement quality: Maintain visibility into active opportunities and ensure consistent follow through and progression toward defined outcomes
• Recognize patterns and scale what works: Identify repeatable signals in customer needs and help evolve more effective approaches to engagement and conversion
• Listen and learn: Gather insights from customers and internal teams to continuously improve our go to market approach and service design
• Represent the customer voice: Help shape how BambooHR delivers and evolves HR services based on real feedback and results

What You Need to Get the Job Done

• Proven ability to identify customer needs and convert them into paid services, contributing to measurable revenue growth and service attachment
• Experience in HR consulting, HR advisory, or HRBP roles, with the ability to uncover and assess meaningful HR challenges and opportunities
• Demonstrated ability to build, nurture, and convert customer relationships into paid engagements
• Ability to lead consultative conversations that uncover unstated needs, challenge assumptions, and guide customers toward action
• Strong understanding of HR practices, challenges, and decision making dynamics within SMB organizations
• Demonstrated ability to manage multiple customer conversations and opportunities with strong follow through
• Ability to independently assess HR needs and guide customers toward the most relevant and high impact solutions
• Comfort taking ownership of outcomes in a fast moving, evolving environment
• Strong communication and storytelling skills that connect HR challenges to clear business impact
• AI proficiency required: Demonstrated ability to use AI tools to improve productivity and evolve how work gets done
• A curious, experimental mindset with a focus on testing, learning, and refining approaches

What Success Looks Like

• Customers clearly understand their HR challenges and opportunities and take action through services
• Consistent conversion of identified HR needs into paid services engagements that contribute to overall services growth with product and service attachment
• Strong progression from engagement to active services relationships with minimal stall or drop off
• Scalable approaches that increase awareness, engagement, and adoption across the services portfolio
• Insights that improve how services are positioned and delivered
• Strong cross functional partnership that drives cohesive, high impact customer experiences
• Effective use of AI to improve quality, efficiency, and impact of work
• You embody BambooHR’s values of growth, empathy, and innovation in your daily work.

What You'll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you