Customer Success Engineer
Posted about 2 months ago
Job Description
Own the support queue during your shift — respond to US customer queries via email, chat, or ticketing system with speed and clarity.
Troubleshoot product issues end-to-end, going beyond surface-level answers to truly understand what the customer is experiencing.
Follow up proactively on open tickets and close the loop with customers — no ticket goes cold on your watch
Identify, reproduce, and clearly report bugs reported by customers by working closely with Engineering, Product, and other internal stakeholders.
Skills required:
Excellent written and spoken English — you can explain complex things simply and empathetically.
Experience in working with customer support, customer success, or technical support role — ideally at a SaaS product company.
Strong troubleshooting instincts — you ask the right questions before jumping to conclusions.
Highly collaborative — you loop people in early, communicate transparently, and document everything.
Nice to have- understanding of sales/ GTM cycles and SaaS product.
Other open roles at Carver Technologies(4)
Orbital is a B2B data platform that helps vertical SaaS companies find and reach small businesses in field service industries that aren't covered by traditional databases like ZoomInfo or Apollo.
Key team members
Cailen DSa
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