Operations Assistant

Job Title: Operations Assistant

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

A highly organized and detail-oriented Operations Assistant is sought to support operational processes, workflow management, and administrative functions in a fast-paced remote environment. The successful candidate will be responsible for maintaining operational systems, supporting process improvement initiatives, managing documentation, tracking performance metrics, and assisting leadership with day-to-day operational activities. The ideal candidate possesses strong technical abilities, excellent communication skills, and the ability to manage multiple projects simultaneously.

Key Responsibilities

• Update and maintain Monday.com boards and operational workflows
• Build and maintain dashboards and reporting tools
• Troubleshoot and monitor Make.com automations
• Create and maintain Standard Operating Procedures (SOPs)
• Organize and manage SharePoint documentation
• Create KPI reports and operational metrics
• Audit workflow data for accuracy and process improvement
• Support leadership initiatives and operational projects
• Assist with process documentation and workflow optimization
• Manage multiple projects and priorities simultaneously
• Maintain accurate records, reports, and operational documentation
• Support additional operational and administrative tasks as required

Requirements

• Bachelor’s degree (BA/BS) highly preferred
• Excellent English communication skills required
• Advanced computer skills required
• Monday.com experience required
• Process documentation experience required
• Strong organizational skills required
• Ability to manage multiple projects simultaneously required
• Strong attention to detail and problem-solving abilities required
• Project management experience preferred
• Operations experience preferred
• Virtual Assistant experience preferred
• Make.com experience preferred
• Zapier experience preferred
• Experience using AI tools such as ChatGPT, Copilot, Claude, and Gemini preferred
• Experience working with SharePoint preferred
• Ability to work independently in a fast-paced remote environment
• Reliable internet connection and a suitable home office setup

Benefits

1. Comfortable working U.S. hours
2. Remote work from home

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