Client Services Engineer
Posted about 1 month ago
Client Services Engineer
Onsite in Foster City, CA | at least 4 days in office
As a member of the Client Services team, a Client Service Engineer will be responsible for Sigma Software Vertex’s employee-facing technical services. You will work closely with the business and other IT teams to troubleshoot issues, increase efficiency, and improve user experience.
Responsibilities:
- Provide technical support for all end user technology services via ServiceNow and Slack.
- Research, install/implement, and upgrade internal systems and Saas platforms.
- Support conference room systems, printers, digital signage, and other office equipment.
- Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience.
- Create and maintain documentation for internal team processes and user-facing support articles.
Qualifications:
- 3 years of experience in a similar IT Support / Admin role.
- Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.
- Familiarity with VMware and client level virtualization software (Parallels, VirtualBox, etc.)
- Experience with Google Workspace administration and troubleshooting.
- Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)
- Strong security foundation and endpoint or user best practices.
- Experience with ServiceNow, Jira, Confluence, or similar ticketing and documentation tools.
- Strong knowledge of Active Directory account administration.
- Experience configuring and/or troubleshooting Single-Sign on (Azure, Okta, Ping, etc.)
- Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.)
- 1-2 years of scripting experience preferred (PowerShell, bash, Python, etc.)
- Exceptional verbal and written communication.
- Strong critical thinking, problem solving, and prioritization skills.
Benefits
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Retirement Plan (401k, IRA)
Free breakfast and lunch
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