Customer Care Agent

Syarah is on a mission to change how people buy their cars in Saudi and we offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind.

We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.

Role and responsibilities

A Customer Care Agent facilitates the relationship between the company and the customers by interacting with customers over the voice or text channels, He/She is responsible for answering customers’ queries, providing service information, solves any emerging problems that customers might encounter, and represents the company in the best possible way.

Your typical day includes:

1. Answer any questions the customer may have about available products and services.
2. Establish new customer accounts, recording account information on written forms or digitally.
3. Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
4. Select appropriate responses to customer issues and work quickly to resolve them.
5. Refer advanced cases to management for resolution, providing background information as necessary.
6. Anticipate customer needs, following up with previous customers to offer reorders or additional services.
7. Liaise will all departments within the company to resolve customer issues.

Requirements

1. Flexibility to work different shifts (including evenings, weekends, or holidays).
2. Willingness to participate in training before hire and on-the job.
3. Excellent listening skills and an empathetic voice and manner.
4. Dedication to customer satisfaction.
5. Basic knowledge of computer software and office systems.
6. Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.
7. Familiarity with all of the goods and services offered by the company.
8. Experience in Automotive Industry is a plus.