Job Title: IT Help Desk Specialist (Remote – U.S., BYOD Environment)

Location: 100% Remote (United States)
Employment Type: Full-Time W2 Hourly

Compensation: $25 per hour

CareTalk Health is a virtual medical practice that specializes in Clinical Process Outsourcing (CPO). We partner with healthcare organizations to build and manage patient and member populations.

About the Role

The IT Help Desk Specialist provides frontline technical support to a fully remote workforce operating in a bring-your-own-device (BYOD) environment.

This role focuses on troubleshooting access, application, and system issues—ensuring employees can securely and efficiently use company platforms from their personal devices.

This position is less focused on physical hardware support and more focused on system access, SaaS tools, identity management, and security compliance.

What You'll Do

Monitor and manage incoming IT support tickets through the help desk system
Troubleshoot access issues related to company systems, SaaS platforms, and secure environments
Support tools such as email, VPN, EHR systems, and communication platforms
Assist employees in securely accessing systems from personal devices (BYOD environment)
Enforce and guide users on security protocols (MFA, password policies, device requirements)
Support onboarding/offboarding, including account provisioning and access control
Troubleshoot issues related to authentication, permissions, and connectivity
Escalate complex technical issues as needed
Maintain clear documentation of issues and resolutions

What We're Looking For

Required

2+ years of IT Help Desk or Technical Support experience
Strong experience with ticketing systems (Monday.com, Zendesk, Jira, ServiceNow, etc.)
Experience supporting SaaS environments and remote users
Familiarity with identity and access management (Okta, Azure AD, etc.)
Understanding of VPNs, MFA, and secure access protocols
Strong troubleshooting and communication skills
Ability to differentiate between device issues vs. system/access issues

Preferred

Experience in a BYOD or remote-first environment
Healthcare or telehealth experience
Knowledge of HIPAA and data security best practices
Experience with virtual desktop environments (VDI) or browser-based systems

Technical Requirements:

· Computer: Windows or Apple Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones) Must have at least Windows 10 or MacOS 13.

· Headphones: Wired headphones required for optimal audio quality. 

· Internet Speed: Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired connection to the router. Must have an ethernet cable connecting computer directly into router

· Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type).  

· Video Capability Required: Required for video calls. (Webcam) Laptops will come with a built in webcam which is fine. If it doesn’t you’ll need to get one.

· Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users. 

Why CareTalk Health

CareTalk Health is a fast-growing telehealth organization that delivers high-quality virtual care at scale. This role offers the opportunity to shape contractor operations, influence performance outcomes, and support innovative care models across a nationwide clinical workforce.

CareTalk Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

California applicants: Please review our California Applicant Privacy Notice at Collection before applying. The notice explains the categories of personal information we collect, how we use and retain it, whether we sell or share it, and your privacy rights under California law: https://caretalkhealth.com/california-privacy-notice

IT Help Desk Specialist - Remote

Other open roles at CareTalk Health(4)