DC Industrial Engineer

takealot.com, South Africa's leading online retailer, is looking for a highly talented DC Industrial Engineer to join our team in Johannesburg.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Purpose of this role:

• System Administration and Maintenance
• Technical Support and Troubleshooting
• Systems Analysis and Process Design
• Reporting, Analytics, and Documentation
• Communication and Collaboration
• Training, Development and Continuous Improvement

This position reports to the (Insert Line Manager Title)

This position reports to the National WMS & Systems Manager

Your responsibilities will include:

• System Administration and Maintenance
  - Day to Day administration of Oracle WMS – user maintenance, user access, profiles, and location maintenance.
  - Day to Day administration of other operational warehouse systems - user accounts, access, profiles.
  - Performing routine audits of systems and operational processes.
  - Responsible for first-line support/maintenance of data pipelines for operational reports/dashboards.
• Technical Support and Troubleshooting
  - Level 1 support to DC operations, troubleshooting of integration issues with ERP and other operational systems.
  - Analysing system logs, identifying and reporting potential issues with all operational systems.
  - Troubleshooting and recording of reported system problems.
  - Assisting in troubleshooting WCS & escalating to stakeholders.
  - Answering technical queries and assisting users.
  - Understanding & partaking in stock sync, operating system updates, patches, and configuration changes.
  - Ensure Quality Assurance (QA) on testing and validation.
  - Quality Control (QC) support for Integration of Dimensions operational assistance.
  - Responsible for testing and roll-out of proposed new functionalities and bi-annual upgrades of Oracle.
• Systems Analysis and Process Design
  - Identifying and analysing current system issues or requirements
  - Creating visual representations that depict the current state of the system processes versus the future state post-implementation or changes
  - Developing diagrams that represent the interactions between users and systems.
  - Crafting user stories to capture the system requirements in a user-centric manner
  - Utilizing Business Process Model and Notation (BPMN) diagrams to illustrate detailed process flows within the DC operations
  - Creating flowcharts to visualize the process steps for troubleshooting integration issues with ERP and other operational systems
• Reporting, Analytics, and Documentation
  - Development of reporting and dashboards from WMS reporting tool for OPS management teams.
  - Development custom/ ad-hoc reports tailored to specific operational needs or management requests
  - Responsible for maintenance of data-guides, in support of operational Reports/Dashboards.
  - Arranging data in an understandable manner to assist operations with reports/dashboards.
• Communication and Collaboration
  - Interface between DC Operations, DC Development Team, and WMS Vendor for issue logging and resolution.
  - Liaise with operational systems and service providers with management.
  - Reporting on and analysis of issue trends with WMS Vendor.
  - Liaison with IT & ensuring that the network infrastructure is up and running.
  - Liaison with IT & Scanner Providers ensuring that the scanners configurations are up and running as needed.
  - Assist En-log team to apply all system upgrades & system errors.
  - Responsible for the facilitation of the roll-out & implementation of projects / functionalities from other business units within operations.
• Training, Development and Continuous Improvement
  - Responsible for maintenance of technical training schedules in support of operational SOP’s.
  - Responsible to align full operational flow across all departments with system processes.
  - Assist operations with good system practice & change management.
  - Conducting training sessions and workshops for DC operations and management teams to increase their proficiency in using the developed dashboards and reports

Attributes required:

• Solutions-oriented, can-do attitude; self-motivated.
• Attention to detail.
• Excellent communication skills, both written and spoken.
• Previous experience in mini project management.
• Comfortable with change and excellent team player.
• Comfortable with learning and adapting to new systems.
• Critical and Systems thinking.
• Passionate about change and improvement.

Qualifications:

• Degrees in Information Systems, Industrial Engineering, B.Comm Logistics, or equivalent academic backgrounds
• Minimum 3 years relevant experience within DC operations
• Previous experience with WMS systems such as Logfire(Oracle), Manhattan, Red Prairie, SAP, Highjump or similar
• High level of proficiency with MS Office packages
• Comfortable with learning and adapting to new systems
• Critical and Systems thinking
• Passionate about change and improvement.

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking.